Meetings and Events Coordinator (Full-Time) | InterContinental Miami Downtown
About The Position
As the world's largest family of luxury hotels, InterContinental® brand hotels take great pride in being genuine ambassadors. Shaped by decades of international know-how and local insights, their passion for luxury travel spans cultures and customs, inspiring them to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts®, guests should feel special, cosmopolitan, and In the Know. The InterContinental Miami features the city's premier accommodations, convention, and meeting facilities, overlooking Biscayne Bay, providing a secure, inviting environment. They pride themselves on being ONE GREAT TEAM and have been recognized as a TOP WORKPLACES of South Florida multiple times.
Requirements
- Strong – sometimes you’ll need to lift, push and pull big objects up to 25lbs. This can involve bending and kneeling, as well as frequently standing up and moving about the facility.
- Literate – type at least 50 wpm; proficient PC computer skills, using a keyboard to generate correspondence, reports, etc., and basic math skills are utilized frequently.
- Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required.
- Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to with customers, colleagues, and third parties.
- Flexible – night, weekend and holiday shifts are all part of the job.
Responsibilities
- Respond to client calls (both internal and external) and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
- Regularly follow-up with clients and maintain accurate and updated information.
- Perform administrative duties such as typing proposals, letters, contracts, distribution of BEOs, etc.
- Collect data, update data-bases, and complete departmental monthly reports, daily/weekly and monthly dept admin tasks.
- Update menus in system.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Promote team work and quality service through daily communication and coordination with other departments.
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.).
- Assist in coordinating of details for groups and social events while they are onsite.
- Facilitate tasks and requests from on-site clients; assure boxes are in meeting rooms, room setups correct, a/v in place, temperatures of rooms set.
- Inform supervisor of any issues, problems, complaints or dissatisfied guests, etc.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Hotel discounts worldwide
- Access to a wide variety of discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
