Program Delivery Coordinator – Amazon Meetings and Events

JLL•Seattle, WA

6d•$78,499 - $80,100•Onsite

About The Position

As the Program Delivery Coordinator – Amazon Meetings and Events, you will work closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices. At JLL, we have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. Amazon is a fast-paced, demanding corporate environment, and JLL is here to provide professional service excellence while you respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility, which is why we're committed to our purpose to shape the future of real estate for a better world. You will be responsible for the coordination of resources to ensure spaces are cleaned, set, and ready for events while being committed to event-related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to internal events and spaces. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future, and we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Requirements

Bachelor's degree or equivalent four (4) years of experience preferred demonstrating strong foundation in event coordination, hospitality, or related fields
Three (3) or more years of experience in event coordination or event administrative support with demonstrated success managing event logistics
Must be proficient with Microsoft Office including MS Word, MS Excel, and MS Outlook to support event coordination and documentation
High level of accuracy and attention to detail, ensuring flawless execution and professional presentation
Positive, professional, customer service-oriented personality with commitment to exceeding client expectations
Excellent interpersonal and communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders
Ability to work independently, at times, with little direction while maintaining accountability for deliverables
Ability and attentiveness to multi-task, managing multiple concurrent events and priorities effectively
Ability to interact with employees, visitors, and contractors with poise and diplomacy
Ability to apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret instructions in written, oral, diagrammatic, or schedule form
Initiative to assume additional responsibilities and adapt to changing priorities
Ability to set priorities and meet deadlines in a fast-paced environment
Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
Ability to perform basic business math such as computing discount, interest, percentage, and profit/loss
Excellent grammar and proofreading abilities supporting professional communication
Completion of Non-Disclosure Agreement confirming understanding of highest level of confidentiality required to work on behalf of Amazon.

Nice To Haves

Three (3) or more years of experience in facilities management providing understanding of building operations and vendor coordination
Microsoft Visio or CAD experience supporting space planning and event layout design
Experience working in corporate environments, particularly supporting workplace services or corporate events
Background coordinating high-profile or executive-level events with understanding of protocol and elevated service expectations
Experience with event management software, registration platforms, or project management tools that support efficient operations
Knowledge of AV equipment, event production, and technical requirements including ability to coordinate with technical vendors
Understanding of catering coordination, dietary restrictions, food safety, and hospitality best practices
Experience developing and implementing SOPs, process improvements, or operational enhancements
Background in data analysis and reporting supporting performance tracking and continuous improvement
Experience working in fast-paced, high-demand corporate cultures requiring agility and adaptability
Track record of building strong cross-functional partnerships and maintaining positive vendor relationships.

Responsibilities

Process event requests and correspond with Amazon customers, ensuring timely and accurate communication throughout the event lifecycle
Coordinate and lead planning and walkthrough meetings with customers and vendor partners, serving as the primary point of contact for event logistics
Disseminate information to large audiences, including alerting building occupants and vendors of event-related impacts to ensure awareness and smooth operations
Provide on-site coverage and troubleshooting during high-impact events to ensure successful event operations and immediate resolution of issues
Organize and compile event data metrics, tracking performance and identifying trends that inform continuous improvement
Create and maintain standardized event documents including templates, checklists, and procedural guides that support consistency and efficiency
Respond to and act on customer feedback, implementing improvements based on insights and maintaining high satisfaction levels
Create and update documents to track metrics, clarify procedures, provide information, organize team tasks, and address needs as they arise
Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial, and Engineering as requested to ensure seamless coordination
Assist in the planning and hosting of occasional GREF-related events as needed, supporting broader organizational initiatives
Perform other duties as assigned in support of Events Program Manager.