IT Specialist (#0096699T)

University of Hawaii•Honolulu, HI

2d•Onsite

About The Position

This IT Specialist position, under number 0096699T, is part of the Information Technology Services, Client Service and Operations Center at the UH System Offices, Manoa Campus. The role involves providing assistance with defining user interface (UI) specifications based on best practices and website requirements, collaborating on UI/UX development with customers, and converting conceptual designs into visual mockups, wireframes, or prototypes. The specialist will assist in designing and implementing front-end UIs for web applications and websites, incorporating usability concepts and ADA requirements. Programming, evaluation, and testing of web-based applications using HTML, CSS, Bootstrap, and other languages are key responsibilities. The role also includes assessing new programming languages, providing project implementation and post-implementation support, assisting with CMS page template design and support, training CMS users, and developing operating procedures for the Client Service and Operation Center. Additionally, the specialist will design, develop, test, and document programs and scripts for task automation, particularly within the IT service management platform, and ensure adherence to University of Hawai'i System Information Technology Services best practices and directives. The position requires staying current with technological developments through research and self-directed study.

Requirements

Possession of a baccalaureate educational degree in Information Technology, Computer Science, MIS or related field and 0 years of progressively responsible professional information technology experience with responsibilities for website and application design; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Functional knowledge of website and application design demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
Functional knowledge and understanding of technology, systems, hardware and software associated with web site and application design.
Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of website and application design.
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
Demonstrated proficiency in creating visual mockups, wireframes, and/or prototypes using associated software (i.e. Figma, Sketch, Penpot, or Lunacy).
Functional knowledge in web development standards and languages (i.e. HTML/CSS, PHP, JavaScript, or comparable).
Knowledge of user interface and user experience design.
Knowledge of coding practices necessary for developing web-based applications and websites; prototyping and iterative development techniques; and systems development methodology and techniques.
Experience with a source code control system, such as GitHub.
Functional knowledge of web content management systems (i.e. Wordpress, Drupal, Cascade, or similar)
Knowledge of usability concepts and ADA requirements for web-based applications and websites.
Ability to work a variable work schedule and to work outside normally scheduled work hours including day, night, weekend, and/or holiday hours, as directed.
Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English.
Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals and other resources.
Experience developing integrations, automations, workflows, and/or forms within an information technology service management system.

Nice To Haves

Demonstrated knowledge and experience with higher education website design and development.
Knowledge and understanding of social media platforms and practices, and integrating social media into website design.
Experience with visual mockups and design.
Knowledge of Bootstrap, React, and/or JQuery.
Knowledge of Structured Query Language (SQL).

Responsibilities

Provides assistance with defining user interface (UI) specifications based on best practices and in accordance with overall website design and requirements.
Collaborates on developing UI and user experience (UX) with customers and document functional descriptions which describe the website to be developed and the business solution to any problems identified.
Converts conceptual designs into visual mockups, wireframes, or prototypes.
Assists with designing and implementing front end UIs for new and existing web applications and websites according to specifications while incorporating usability concepts and ADA requirements.
Assists with programming, evaluation, and testing of web-based applications using HTML, CSS, Bootstrap, and/or any other programming or scripting languages to meet project requirements.
Assesses and evaluates the capabilities and limitations of new and upcoming programming or scripting languages.
Provides project implementation and post-implementation support for web-based sites and applications developed by ITS.
Assists with the design, implementation, and support of page templates for use in the ITS-supported content management system (CMS).
Assists with training and creating documentation for CMS users.
Assists with development, formulation, and documentation of operating procedures for Client Service and Operation Center (CSOC).
Designs, develops, tests, and documents programs and scripts that automate routine tasks, particularly within the information technology service management platform.
Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.
Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.
Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
Other Duties As Assigned