IT Specialist
About The Position
At Euroline Steel Windows & Doors, we're more than a manufacturer, we're an industry leader known for designing and crafting some of North America's most luxurious custom steel windows and doors. Every project reflects our commitment to innovation, craftsmanship, and exceptional quality. What truly sets Euroline apart is our people. We believe great companies are built by great teams, which is why we foster a culture of collaboration, continuous improvement, accountability, and professional growth. From career development opportunities to company-wide celebrations and community give-back events, we invest in creating an environment where employees enjoy coming to work and take pride in what they accomplish together. If you're passionate about technology, problem-solving, and supporting reliable and secure systems, we'd love to hear from you.
Requirements
- Strong troubleshooting and problem-solving skills.
- Ability to follow written and verbal instructions.
- Ability to work independently with minimal supervision.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills with technical and non-technical users.
- Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
- Attention to detail and commitment to data security and confidentiality.
- Associate’s degree in information technology or related field preferred.
- Equivalent combination of education and experience will be considered.
- Previous IT support or helpdesk experience required
Responsibilities
- Provide day-to-day technical support to office and shop floor users for hardware, software, and network-related issues.
- Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and related peripherals.
- Manage user accounts, access permissions, and security settings in accordance with company policies.
- Monitor system performance, backups, and network connectivity to ensure uptime and data integrity.
- Assist with onboarding and offboarding by preparing equipment, system access, and documentation.
- Coordinate with vendors and service providers for IT support, repairs, and upgrades.
- Maintain inventory of IT equipment, licenses, and assets.
- Support cybersecurity best practices including updates, patches, and antivirus protection.
- Document IT procedures, configurations, and support activities.
- Perform other IT-related duties as assigned.
- Maintain consistent, reliable attendance and punctuality in accordance with company policy.
- Uphold Euroline's core values, Do the Right Thing, Seek to Understand, Care for One Another, and Lead with Humility, in all work and interactions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
