IT Specialist
About The Position
The Information Technology Solutions Center (ITSC) Specialist serves as the first point of contact for Synthomer's PC user community. This individual is responsible for providing technical and troubleshooting support related to computer hardware, software, networking, and mobile devices. By partnering with end-users and technology groups, the ITSC Specialist ensures all incidents are analyzed, resolved, and reported back in accordance with established Service Level Agreements (SLAs). Reporting to the IT Customer and Process Excellence Manager, the ITSC Specialist works in a highly collaborative team-based environment to provide exceptional customer service and results to all customers.
Requirements
- Technical and troubleshooting support related to computer hardware, software, networking, and mobile devices.
- Analysis, resolution, and reporting of incidents in accordance with established Service Level Agreements (SLAs).
- Exceptional customer service skills.
Responsibilities
- Serve as the first point of contact for Synthomer's PC user community.
- Provide technical and troubleshooting support related to computer hardware, software, networking, and mobile devices.
- Partner with end-users and technology groups to ensure all incidents are analyzed, resolved, and reported back in accordance with established Service Level Agreements (SLAs).
- Provide exceptional customer service and results to all customers in a collaborative team-based environment.
Benefits
- Competitive, market-aligned compensation
- Discretionary global bonus scheme
- Company car or car allowance
- Healthcare – tailored to regional locations
- Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
- Working options – flexibility where it matters, based on role and business needs
- Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
- Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
- Retirement / pension contributions – plans vary by country
- Culture of Inclusion – where everyone can thrive
- Performance culture, global reward & recognition programmes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
