IT Specialist

Allied USA • Pleasant Grove, UT

2d • Onsite

About The Position

We’re looking for an IT Specialist to be our first in-house technology resource. Until now, our IT support has lived with outside partners and with team members wearing extra hats. This role brings it in-house, which means you’ll be the person our team turns to when something isn’t working, and the person helping us build the systems and standards we’ve outgrown. This is an entry-level role, so we’re not expecting a long resume. We’re looking for someone who is genuinely curious about technology, willing to learn quickly, and who takes pride in being responsive and dependable. You’ll get hands-on experience across hardware, accounts, security, and our full tech stack, with real ownership from the start and support from leadership as you grow into it.

Requirements

• Genuine interest in technology and a willingness to learn quickly, including things you haven’t done before.
• Strong troubleshooting instincts and comfort working through a problem step by step.
• Familiarity with Windows and Mac computers, common business software, and basic hardware setup.
• Clear, patient communication skills and the ability to explain technical things to people who are not technical.
• Strong organizational skills and the ability to manage multiple requests at once without losing track of any of them.
• Good judgment about what to handle yourself and when to ask for help or escalate.
• Discretion when working with sensitive company, employee, and customer information.
• A team-first mindset and willingness to jump in where needed.

Nice To Haves

• Exposure to Google Workspace, Microsoft 365, Slack, or a CRM such as HubSpot is a plus.
• Coursework, certifications such as CompTIA A+, internships, help desk experience, or hands-on personal experience are all a plus.
• A degree is not required.

Responsibilities

• Set up, configure, and deploy laptops, desktops, monitors, and peripherals for new hires and replacements.
• Troubleshoot day-to-day hardware issues and coordinate warranty claims or repairs with vendors.
• Maintain printers, scanners, label printers, and conference room and AV equipment.
• Track company technology assets, including who has what, warranty status, and when equipment is due for replacement.
• Manage user accounts, email setup, distribution lists, shared inboxes, and permissions.
• Own onboarding and off-boarding checklists so new team members have what they need on day one and access is fully removed when someone departs.
• Help maintain domain records, DNS, and email deliverability settings in coordination with our providers and marketing team.
• Monitor and respond to email security issues such as phishing attempts, spam, and suspicious login activity.
• Provide first-line support and administration for our core systems, including HubSpot, Slack, Google Workspace, and other business applications.
• Maintain shared drive structure, folder permissions, and naming standards so information is easy to find and appropriately restricted.
• Track software licenses, renewals, and seat counts, and flag unused subscriptions or opportunities to reduce cost.
• Support basic integrations and data flow between systems, escalating more complex work to vendors or partners as needed.
• Help implement and enforce basic security practices, including multi-factor authentication, password management, device standards, and access reviews.
• Support responsible use of AI tools across the company, including access, approved tools, guardrails, and helping teams use them safely and effectively.
• Help ensure our handling of sensitive customer and employee information aligns with company policy and applicable requirements.
• Support data backup and recovery practices, and help us prepare for issues before they happen.
• Serve as the first point of contact for technology questions and troubleshooting requests across the company.
• Track requests, follow through to resolution, and communicate clearly about status and timelines.
• Write and maintain simple documentation, how-to guides, and standard procedures for common tasks.
• Coordinate with outside vendors, internet providers, and managed service partners when issues go beyond what we handle internally.
• Help identify recurring problems and suggest improvements rather than solving the same issue over and over.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed