IT Specialist

Jewish Family and Community Services of Pittsburgh • Pittsburgh, PA

8d • Onsite

About The Position

The IT Specialist will support and maintain the agency’s various applications and software that our services depend on and will provide training and technical support in circumstances that are beyond the expertise of most other staff members.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to keep information confidential.
• Proficient with Microsoft Office Suite required.
• Superior understanding of computer software systems.
• Excellent time management skills.
• Ability to explain technical issues to employees, volunteers and clients.
• Proficient with or the ability to quickly learn an array of computer software.

Nice To Haves

• Experience with Apricot and TherapyNotes software preferred.
• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• At least four years of related experience preferred.

Responsibilities

• Provides technical support identifying, investigating, and resolving users' problems with computer software. Proficiency with Microsoft Office required. Experience with Apricot and TherapyNotes software preferred.
• Provides training and guidance to staff on the use of computer software and systems.
• Manages software permissions, access, personalization, and similar system operations for users.
• Compiles data and creates custom documentation and reports.
• Serves as representative and liaison between leadership, external vendors, and other stakeholders for software design and implementation projects.
• Oversees and maintains optimal function of applications and software, which may include installation, customization, maintenance, and upgrades.
• Maintains knowledge of trends and developments in software providers, vendors, and technology.
• Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to software to manage workload and system requirements.
• Arranges service by software vendors to repair or replace defective products.
• Maintain, track, and respond to submitted IT tickets within 24 hours based on urgency
• Works closely with contracted IT provider
• Stay up-to-date with industry standards and share and distribute information and recommendations to agency leadership
• Basic laptop maintenance
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level