IT Specialist

American Endovascular and Amputation Prevention•Glen Rock, PA

4d•$85,000 - $110,000

About The Position

American Endovascular is seeking a skilled and motivated Technical Support Technician to join our IT Support team. This exempt-level position plays a vital role in ensuring the reliability and continuity of our computer systems and technology services. You will provide hands-on technical expertise, user support, and project coordination to maintain a seamless technology environment across our organization. In this role, you’ll handle software installations, hardware troubleshooting and repair, system patches, application maintenance, and entry-level system administration. You’ll be a key partner in keeping our clinical and administrative teams running smoothly so they can focus on delivering life-changing patient care.

Requirements

Excellent attitude, phone etiquette, and personality.
Ability to rapidly establish good working relationships with customers and other professionals.
Clear and confident communication skills, both written and verbal.
Ability to handle problems and technical issues in a friendly, calm, and reassuring manner.
Passion for IT and technology, with a thorough and methodical approach to problem-solving.
Tenacity and dedication to pursue issues from start to finish, with the initiative and reliability to work unsupervised.
Self-motivated with the ability to multitask, prioritize, and escalate as needed.
Hands-on approach and willingness to learn.
Associate’s degree in computer science, informatics, or a relevant field.
3 or more years of experience as a computer specialist or IT support technician.
3 or more years of experience supporting Microsoft environments, including networks, servers, antivirus, and domain controllers.
Mid-level experience with Azure servers and virtualized environments.
Mid-level experience with Office 365 and similar products.
Proven experience as a help desk technician or in customer support roles.

Nice To Haves

Healthcare experience is a plus.
Experience with multisite and distributed locations is a plus.
CompTIA A+, Microsoft certifications, or similar certifications are a plus.
Mid-level knowledge of security and cybersecurity in relation to support.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticket system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
Design, develop, document, analyze, test, and modify computer systems and programs.
Determine the best solution based on the issue and details provided by customers.
Guide customers through the problem-solving process and escalate unresolved issues to higher-level support personnel.
Provide accurate information on IT products and services.
Record events, problems, and their resolutions in logs.
Follow-up and update customer status and information.
Pass on feedback and suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Ensure continuity of the computer system for all system users.
Repair hardware as necessary and coordinate with service vendors to ensure continuity of service.
Recommend changes in software and hardware to improve computer capabilities.
Implement best practices to effectively utilize IT resources.
Install and configure new IT equipment and resolve incidents.
Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
Perform application and systems maintenance routines, system patches, and entry-level system administration.
Conduct basic network troubleshooting and monitoring.
Continuously monitor system health.
Ensure a secure, stable, and efficient technology environment for clinical and administrative operations