IT Specialist

NEW ERA CAP LLC•Westwood, MA

10d

About The Position

To help maintain the ’47 Brand infrastructure and related systems on a daily basis. Must provide timely feedback to all time sensitive issues in a professional structured manner. Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. The scope of responsibilities includes all locations of ’47 Brand including remote users and international locations. Reports into the Manager of Information Technology.

Requirements

1-3 years’ experience in a similar IT role supporting at least 50 employees
Excellent organizational skills
Ability to work in a fast-paced environment and multi-task assignments
Capable of working independently with little direction as well as part of a team
Ability to work in and document trouble tickets with help desk system
Proficient with MS Office, general networking, Active Directory/Exchange/O365, MACOSx, Windows 7 OS, Windows 10 OS
Demonstrated critical thinking and problem-solving skills
Strong attention to detail

Nice To Haves

Preferred knowledge with VLANs, IPSec, VPN, VMWare ESXi

Responsibilities

Assist in supporting all corporate applications
Conduct monthly updates on all software; remote software as required
Assist in maintaining an inventory of all software
Assist in maintaining corporate infrastructure, including network connectivity, internet access, e-mail, telephone, mobile devices, printers, faxes etc.
Assist in installing and improving computer software and network equipment
Assist in maintaining an inventory of all hardware and other IT components
Assist in maintaining corporate network diagrams of all locations
Perform new PC/Mac replacements in accordance with company standards
Conduct new hire set-up in all facets; computer, telephone, software, desk connections etc.
Assist end users in resolving hardware and software issues in timely fashion
Provides highest level of service to all employees
Accurately log all requests in helpdesk system
Provide weekly feedback to manager on project status and equipment needs