IT Specialist

Odyssey Systems Consulting Group•Dayton, OH

6d•Onsite

About The Position

Odyssey is seeking a top notch IT Specialist to support Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.

Requirements

Citizenship: Must be a US citizen
Clearance : Ability to obtain a Secret Clearance
Education: High School Diploma
Years’ experience: Two (2) years of experience in information technology services
Certifications: CCNA Security, CySA+, GICSP, GSEC, CND, SSCP O R Security+

Nice To Haves

Clearance : Active Secret
Education: Associates Degree in IT
Certifications: DoD 8570 IAT Level II certification
Interpersonal Skills: Strong customer service skills

Responsibilities

Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY.
Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts, provide desktop support at the customer's location as required; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
Coordinate corrective action required by outside/parent agencies as required.
Perform system reboots in the data center as required following documented reboot procedures, Interact with other team members to determine corrective action.
Replace workstations with like systems and reload all applicable user applications, coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required.
Utilize customer-provided environmental monitoring system (E.g. Site Scan) to discover and report environmental systems problems.
Follow the Standard Operating Procedures for backup and restoration.
Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.
Follow all approved customer policies, processes and procedures.
Follow the written and verbal instructions provided by the Contractor IT Lead.