IT Specialist

YINLUN TDI LLC•Houston, TX

About The Position

About Yinlun TDI LLC Yinlun TDI, LLC, a leading provider of thermal management solutions to the US Automotive, Commercial Truck, and Off-Highway markets, has expanded its horizons even further after being acquired by Zhejiang Yinlun Co., Ltd. Renowned for its exceptional engineering and manufacturing systems, Zhejiang Yinlun has infused our US operation with even greater capabilities. Join our team of highly motivated professionals who are dedicated to meeting the increasing demands of our customers and protecting the environment. Headquartered in Houston, Texas, Yinlun TDI, LLC maintains sales and engineering facilities in Michigan, Illinois, and North Carolina. With the support from our parent company, we are poised to attain significant growth in conventional heat exchangers in the Hybrid, EV, and autonomous driving sectors. YINLUN TDI LLC is an ISO 9001, ISO 14001, and IATF 16949-certified company that manufactures heat exchangers and fluid cooling components for the automotive, heavy truck, bus, and military markets. In addition, we have several joint venture manufacturing operations overseas in China. We are recruiting for a position at our Houston, Texas location(s) for a qualified IT Support Specialist - Manufacturing Systems. Summary The IT Support Specialist - Manufacturing Systems provides first level support for business and manufacturing systems, including MES, ERP, and other internal applications. This role supports both office and production users by troubleshooting system issues, assisting with system usage, and maintaining daily system operations. The position works closely with operations, quality, and business teams and escalates more complex issues to the IT Manager or system owners as needed.

Requirements

Bachelor’s degree in Information Technology, Business Systems, Computer Science, or a related field preferred
Relevant experience in business systems support may be considered in place of formal education
Experience supporting ERP, MES, or similar systems preferred
Experience in a manufacturing environment strongly preferred
Experience providing user support and troubleshooting system issues
1-3 years of experience in IT support or business systems support preferred
Exposure to manufacturing systems or shop floor operations is a plus
1-3 years of experience supporting SAP S4 HANA or similar ERP systems preferred
Familiarity with ERP systems such as SAP, or similar platforms required
Basic understanding of Manufacturing Execution Systems (MES) preferred
Experience with reporting and business data analysis required
General understanding of ERP and manufacturing system integration preferred
Understanding of information security best practices such as access control and password management
Familiarity with standards such as TISAX or ISO 27001 preferred
Strong customer service mindset with a sense of urgency
Clear communication and good organizational skills
Detail-oriented and adaptable team player
Ability to manage multiple tasks in a fast-paced environment
Self-motivated and able to work with minimal supervision
Willingness to travel between locations as needed

Responsibilities

Provide day-to-day support for Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Customer Relationship Management (CRM), Supplier Relationship Management (SRM), and Office Automation (OA), and other internal systems
Manage and resolve system support tickets and document resolutions
Troubleshoot issues reported by users and assist with system functionality, data entry, and reporting
Escalate system issues requiring advanced configuration or development to the IT Manager or system owners
Support MES systems used on the production floor
Assist with troubleshooting production issues related to MES transactions and data collection
Work with operations and quality teams to ensure production and quality data is captured accurately
Support shop floor system interfaces, terminals, and related equipment
Assist with ERP, MES, and internal system implementations and upgrades
Support basic system setup, testing, and documentation during deployments
Participate in User Acceptance Testing and help validate system changes
Coordinate with IT and business teams during system updates
Work with Accounting, Human Resources, Operations, and Leadership to support system related processes
Assist with report generation and troubleshooting
Help maintain data accuracy and consistency across systems
Assist with improving system usage and workflows
Provide basic user support and guidance on system functionality
Create and maintain documentation, user guides, and troubleshooting notes
Assist with onboarding and training new users