SITEC - IT Specialist - NCR

Peraton•Arlington, VA

3d•$86,000 - $138,000•Onsite

About The Position

Peraton is hiring IT Specialists to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance Task Order. The position is based in Arlington, Virginia, and supports USSOCOM, its component commands, Theater Special Operations Commands, and deployed forces. The work includes operations and maintenance of network operations and infrastructure, end-user and common-device support, configuration and asset management, training, and Install, Move, Add, Change (IMAC) services. IT Specialists maintain, analyze, troubleshoot, and repair personal computer systems, hardware, software, peripherals, network equipment, and audiovisual equipment. They assist employees remotely, by phone, or in person, and support secure and non-secure voice, video, and data systems, as well as LAN/WAN and communications systems. The role also includes supporting audiovisual and video teleconference equipment and infrastructure. The position requires up to 20% local travel within the National Capital Region, including the Pentagon, Mark Center, and Crystal City; the ability to change work locations between the Mark Center and Pentagon for extended periods; and travel to Tampa, Florida, for training.

Requirements

At least 9 years of experience with a high school diploma, 7 years with an associate degree, 5 years with a bachelor's degree, or 3 years with a master's degree.
Active DoD TS/SCI clearance.
Meet Department of War 8140 requirements for Work Role Code 411, Technical Support Specialist, at the Intermediate level.
Available for up to 20% local travel within the National Capital Region, including the Pentagon, Mark Center, and Crystal City.
Available to switch work locations between the Mark Center and Pentagon for extended periods.
Available to travel to Tampa, Florida, for training.
Exceptional oral and written communication skills and a positive, customer-focused service attitude.
Experience with desktop hardware, software applications, operating systems, and network connectivity.
Ability to test and troubleshoot secure and non-secure voice, video, and data systems.
Knowledge of AV/VTC hardware, software, and network connections.

Nice To Haves

Maintain DoD Directive 8570.01-M Information Assurance Technical (IAT) Level II certification requirements, along with either Cisco Certified Network Associate (CCNA) certification or Microsoft 365 Certified: Modern Desktop Administrator certification.

Responsibilities

Provide initial incident response and resolve service tickets using approved tools, including ServiceNow and Remedy.
Install, configure, test, monitor, maintain, patch, and troubleshoot LAN/WAN infrastructure and associated hardware and software.
Install, configure, image, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, and other peripheral equipment.
Install, configure, patch, update, and troubleshoot approved operating systems and software applications.
Help diagnose and resolve hardware, software, network, connectivity, and system-performance issues; escalate complex issues as needed.
Support equipment refresh activities, including removing obsolete equipment and performing authorized data migration between systems.
Install, maintain, and troubleshoot telecommunications systems, video teleconference endpoints, and associated equipment.
Install, terminate, test, label, and troubleshoot copper and fiber-optic cabling from communications rooms through Consolidation Points to end-user connection points.
Install and support communications-room infrastructure, including patch panels, patch plates, routers, switches, and related network devices.
Label cables, patch panels, Consolidation Points, and related devices according to DoD standards.
Transport, install, relocate, and remove IT and telecommunications equipment as required.
Dispose of packaging, excess materials, obsolete equipment, and end-of-life equipment according to applicable procedures.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, peripherals, network equipment, and AV equipment.
Assist employees through remote access, phone, or in-person support.
Test and troubleshoot secure and non-secure voice, video, and data systems.
Administer network and communications systems, including LAN and WAN systems.
Set up, maintain, and troubleshoot AV equipment such as displays, microphones, and sound boards.