SITEC - IT Specialist - NCR

Peraton•Arlington, VA

1d•Onsite

About The Position

Peraton is seeking IT Specialists to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance task order. The position is located in Arlington, Virginia, and supports USSOCOM, its component commands, theater special operations commands, and deployed forces with operations and maintenance services. These services include network operations, systems and network infrastructure, end-user and common-device support, configuration and asset management, training, and Install, Move, Add, Change services. The supported mission operates around the globe 24 hours a day, 365 days a year. The IT Specialist maintains, analyzes, troubleshoots, and repairs personal computer systems, hardware, software, peripherals, network equipment, and audiovisual equipment. The role provides support remotely, by phone, and in person; administers LAN and WAN systems; and tests and troubleshoots secure and non-secure voice, video, and data systems. It also requires familiarity with audiovisual and video teleconference hardware, software, and network connections. The position requires a DoD TS/SCI clearance and Department of War 8140 Work Role Code 411 qualification at the Intermediate level. The employee must be available for local travel within the National Capital Region, work for extended periods at either the Mark Center or Pentagon, and travel to Tampa, Florida for training. The stated target salary range is $86,000–$138,000. Eligible employees may receive benefits including medical, dental, vision, life, health savings account, short- and long-term disability, EAP, parental leave, 401(k), paid time off, and company-paid holidays. Depending on the position, employees may also be eligible for overtime, shift differential, and a discretionary bonus.

Requirements

At least 9 years of experience with a high school diploma, 7 years with an associate degree, 5 years with a bachelor's degree, or 3 years with a master's degree.
DoD TS/SCI clearance.
Meet Department of War 8140 requirements for Work Role Code 411, Technical Support Specialist, at the Intermediate level.
Available for up to 20% local travel within the National Capital Region, including the Pentagon, Mark Center, and Crystal City.
Available to switch work locations between the Mark Center and Pentagon for extended periods.
Available to travel to Tampa, Florida for training.
Exceptional oral and written communication skills.
Positive, customer-focused service attitude.
Experience or knowledge supporting computer hardware, software applications, operating systems, network connectivity, and audiovisual/video teleconference equipment and connections.

Nice To Haves

Maintain DoD Directive 8570.01-M Information Assurance Technical (IAT) Level II certification requirements.
Cisco Certified Network Associate (CCNA) certification or Microsoft 365 Certified: Modern Desktop Administrator certification.

Responsibilities

Provide initial incident response and resolve service tickets using approved tools, including ServiceNow and Remedy.
Install, configure, test, monitor, maintain, patch, and troubleshoot LAN/WAN infrastructure and associated hardware and software.
Install, configure, image, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, and other peripheral equipment.
Install, configure, patch, update, and troubleshoot approved operating systems and software applications.
Assist with diagnosing and resolving hardware, software, network, connectivity, and system-performance issues, escalating complex issues as required.
Support equipment refresh activities, including removing obsolete equipment and performing authorized data migration between systems.
Install, maintain, and troubleshoot telecommunications systems, video teleconference endpoints, and associated equipment.
Install, terminate, test, label, and troubleshoot copper and fiber-optic cabling from communications rooms through Consolidation Points to end-user connection points.
Install and support communications-room infrastructure, including patch panels, patch plates, routers, switches, and related network devices.
Ensure cables, patch panels, Consolidation Points, and related devices are labeled in accordance with DoD standards.
Transport, install, relocate, and remove IT and telecommunications equipment as required.
Dispose of packaging, excess materials, obsolete equipment, and end-of-life equipment in accordance with applicable procedures.
Provide employee support remotely, by phone, or in person.
Administer network and communications systems, including LAN and WAN systems.
Test and troubleshoot secure and non-secure voice, video, and data systems.
Set up, maintain, and troubleshoot audiovisual equipment, including displays, microphones, and sound boards.