IT Specialist

Parsons • Newark, NJ

5d

About The Position

Parsons is looking for an IT Support Level 2 Specialist to join their team. This role focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from experienced team members. The position will exclusively support externally facing customer platforms, not internal Parsons IT systems.

Requirements

• 1–2 years of IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.

Nice To Haves

• Exposure to Cisco Meraki systems or similar networking tools.
• Basic understanding of endpoint management tools like Microsoft Intune.
• Familiarity with iOS device setup and management.
• Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Responsibilities

• Provide Tier 1 & Tier 2 support for client platforms (Windows 11 environments, Dell laptops, Cisco Meraki infrastructure, Microsoft 365 services, iOS devices).
• Assist with monitoring IT systems and escalating issues.
• Support ticket resolution through Zendesk or similar platforms.
• Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Perform basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training opportunities to develop technical skills and knowledge.

Benefits

• medical
• dental
• vision
• paid time off
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• life insurance
• flexible work schedules
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed