IT Specialist

PT Solutions

About The Position

The IT Specialist needs strong knowledge of computers and how they operate, which includes but not limited to having a broad understanding of hardware and software, operating systems and basic computer programming. Familiarity with electronic equipment, Internet applications and security may also be required. The IT Support Specialist will also need good communication skills as this position requires frequent interaction with clients.

Requirements

Broad understanding of hardware and software, operating systems and basic computer programming
Good communication skills
Familiarity with electronic equipment, Internet applications and security
1 - 3 years’ experience

Nice To Haves

Basic Knowledge and understanding of Networking (Cisco, Meraki equipment, Printers)
Able to work without direct supervision
Troubleshooting and Problem-Solving skills
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware and application needs
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Write technical specifications for purchase of PCs, desktop hardware and related products.
Assist support team in site transitions and continued maintenance
Evaluate tickets from previous week and develop strategic and proactive measures to better support the organization depending on findings
Assist with creation of users in active directory and exchange
Knowledge of office 365
Ability to support Audio/Video over the phone and onsite
Provide on-site support as needed (Desktops, Printers, network equipment)
Some daytime travel and overnight travel may need to be performed depending on issues and projects at hand
Hardware and software documentation
Hardware and software inventory management
Manage and coordinate hardware repairs in conjunction with Support
Develop and maintain computer images as needed
Assist in application and hardware rollouts as needed; Office 365, Sharepoint, Digital Signage, networking equipment, Airwatch, Great Plains

Responsibilities

Provide support and maintenance within the organization's desktop computing environment
Install, diagnose, repair, maintaining and upgrade all PC hardware and equipment to ensure optimal workstation performance
Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required
Diagnose computer problems on computer equipment and programs
Monitor computer-processing systems on computer equipment and programs
Install software on computer equipment and programs
Perform tests on computer equipment and programs
Set up computer equipment, schedule maintenance and teach clients to use programs
Other job duties can include minor repairs and computer parts ordering
Basic Knowledge and understanding of Networking (Cisco, Meraki equipment, Printers)
Able to work without direct supervision
Troubleshooting and Problem-Solving skills
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware and application needs
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Write technical specifications for purchase of PCs, desktop hardware and related products.
Assist support team in site transitions and continued maintenance
Evaluate tickets from previous week and develop strategic and proactive measures to better support the organization depending on findings
Assist with creation of users in active directory and exchange
Knowledge of office 365
Ability to support Audio/Video over the phone and onsite
Provide on-site support as needed (Desktops, Printers, network equipment)
Some daytime travel and overnight travel may need to be performed depending on issues and projects at hand
Hardware and software documentation
Hardware and software inventory management
Manage and coordinate hardware repairs in conjunction with Support
Develop and maintain computer images as needed
Assist in application and hardware rollouts as needed; Office 365, Sharepoint, Digital Signage, networking equipment, Airwatch, Great Plains