IT Specialist

Truth Initiative•Washington, DC

4d•Hybrid

About The Position

The IT Specialist is responsible for hardware/software deployment, troubleshooting, management of various IT systems, security tools, and overseeing AV equipment in conference rooms. The IT Specialist works closely with the Network & Systems Administrator to maintain reliable, secure IT operations while continuing to deliver hands-on end-user support. Additionally, the IT Specialist actively contributes to asset management, software tracking, managing IT/Enterprise cloud applications, and the development and upkeep of IT documentation.

Requirements

Minimum 3 years of hands-on experience in IT operations, help desk support, or a related technical role.
Solid working knowledge of Windows and Mac OS environments.
Familiarity with networking fundamentals including LAN, WAN, Active Directory, TCP/IP, VPN, and DNS.
Experience with Microsoft 365, cloud platforms, and endpoint security tools.
Exposure to server hardware, virtualization, and backup/recovery platforms.
Proficiency in Microsoft Office Suite and common IT management tools.
Strong troubleshooting, organizational, and time management skills.
Excellent communication and interpersonal skills with a commitment to customer service.
Ability to work independently and collaboratively within a team.

Nice To Haves

Knowledge of emerging technologies such as AI-driven IT tools is a plus.

Responsibilities

Diagnose and resolve hardware, software, network connectivity, and peripheral problems across the organization.
Install, configure, and maintain laptops, printers, and other IT equipment.
Deploy and update operating systems, software applications, and patches.
Serve as the primary point of contact for all audio/visual setups & support.
Assist with initial server installations, deployments, and virtualization.
Assist with maintaining LAN, WAN, and WLAN infrastructure.
Help implement network security measures and support compliance with IT security policies.
Deploy, monitor, and manage MDM, RMM, endpoint security, and other IT service management platforms.
Support the Microsoft 365 environment, Azure, and other cloud platforms and collaboration tools.
Create and manage user accounts, permissions, and network access levels.
Support IT aspects of new hire onboarding & employee offboarding procedures.
Provide clear guidance and training to end-users; develop and maintain user guides, tutorials, and SharePoint knowledge base content.
Oversee the organization’s Security Awareness Training Program.
Create and maintain comprehensive documentation of standard operating procedures and user guides on the SharePoint portal.
Record and track all help desk tickets, ensuring timely resolution and detailed documentation.
Assist in developing and updating IT policies and network diagrams.
Support compliance efforts with industry standards and internal IT policies.
Maintain accurate inventory records of hardware and software assets.
Track software licenses to ensure compliance and optimize usage.
Coordinate regular audits of IT assets; participate in procurement and disposal activities.
Make hardware and software acquisition recommendations, including needs assessments and justifications.