IT Specialist I,II,III

Duchesne County•Duchesne, UT

About The Position

Duchesne County is seeking a dependable, motivated, customer-service-oriented individual to join its Information Technology Department. Depending on the selected applicant’s qualifications, the position may be filled at the Specialist in Training, IT Specialist I, IT Specialist II, or IT Specialist III level. Under the direction of the IT Director, IT Specialists provide technical support and help ensure the operational readiness of IT systems throughout County departments. Duties range from entry-level help desk support to advanced troubleshooting, infrastructure administration, user training, and technical project support, depending on experience and certification level. Employees are expected to perform assigned duties professionally and courteously, maintain confidentiality, follow County procedures, and escalate complex technical issues appropriately. Occasional evening, weekend, or after-hours work may be required based on operational or emergency needs. Compensation depends on the selected applicant’s qualifications: IT Specialist III, $29.36–$31.93 per hour; IT Specialist II, $26.78–$29.36 per hour; IT Specialist I, $22.66–$26.78 per hour; Specialist in Training, $19.06–$22.66 per hour. Classification requirements vary. Specialist in Training requires a high school diploma or equivalent, no previous IT experience, and enrollment in an approved certification course with successful completion within 12 months of hire. IT Specialist I requires at least one entry-level IT certification; one year of help desk or technical support experience is preferred. IT Specialist II requires at least two industry certifications, including one entry-level and one intermediate or specialty certification, and at least two years of progressively responsible IT support experience; an associate degree or IT technical training is preferred. IT Specialist III requires multiple certifications, including foundational, intermediate or specialty, and advanced role-aligned certifications; at least five years of progressively responsible IT support or administration experience, including project leadership and acting as a technical escalation point; and an associate degree. A related bachelor’s degree is preferred. Applicants must hold and maintain a valid Utah driver’s license, pass required background checks and drug testing, maintain required system access and certifications, and safeguard County data and systems. The position may require occasional movement of equipment weighing up to 50 pounds. Duchesne County may determine the appropriate classification based on the selected candidate’s education, experience, certifications, and demonstrated abilities.

Requirements

Specialist in Training: High school diploma or equivalent; no previous IT experience required.
Specialist in Training: Be enrolled in CompTIA A+, Microsoft SC-900, Google IT Support Professional, or an equivalent certification course and successfully complete it within 12 months of hire.
Specialist in Training: Basic computer literacy, strong customer service and communication skills, ability to learn new software and technology, and demonstrated interest in technology and professional growth.
IT Specialist I: At least one entry-level IT certification, such as CompTIA A+, Network+, Google IT Support Professional, Microsoft SC-900, or equivalent.
IT Specialist I: Basic hardware and software troubleshooting abilities and working knowledge of Windows, Microsoft Office/365, Google Workspace, Active Directory user account management, and basic network troubleshooting.
IT Specialist II: At least two industry certifications, including one entry-level certification and one intermediate or specialty certification, such as Security+, Cloud+, VMware VCTA, ITIL, or equivalent.
IT Specialist II: At least two years of progressively responsible IT support experience.
IT Specialist II: Advanced troubleshooting skills; experience with Active Directory and Group Policy administration; basic scripting or automation; knowledge of VLANs, DHCP, and DNS; experience supporting business applications; and understanding of information security best practices.
IT Specialist III: Multiple industry certifications, including two entry-level or foundational certifications, one intermediate or specialty certification, and one advanced role-aligned certification. Examples include VMware VCP-DCV, Cisco CCNP, CompTIA CySA+, PenTest+, SecAI+, CASP+ (SecurityX), Veeam VMCE, or equivalent.
IT Specialist III: At least five years of progressively responsible IT support or administration experience, including project leadership and experience serving as a technical escalation point.
IT Specialist III: Associate degree required; advanced troubleshooting and root-cause analysis across servers, networks, storage, security, virtualization, and business applications; experience administering core infrastructure, implementing technical projects, mentoring staff, applying information security best practices, and using scripting and automation.
Possess and maintain a current, valid Utah driver’s license.
Successfully pass required background checks and drug testing.
Be eligible for and maintain any clearance, authorization, or system access required for assigned duties, including access to sensitive, secure, or criminal justice information systems when applicable.
Obtain and maintain certifications required for the assigned classification.
Maintain confidentiality and appropriately safeguard County data and systems.
Be able to occasionally lift, carry, push, pull, and/or move equipment weighing up to 50 pounds.
Be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

IT Specialist I: A minimum of one year of help desk or technical support experience is preferred.
IT Specialist II: Associate degree or technical training in Information Technology is preferred.
IT Specialist III: A bachelor’s degree in a related field is preferred.

Responsibilities

Provide technical support for desktops, laptops, printers, phones, applications, and network connectivity.
Troubleshoot hardware, software, system, and connectivity issues.
Maintain IT asset inventory and assist with technology lifecycle planning.
Assist with system updates, patching, and backups.
Document work accurately in the IT ticketing system and communicate status updates to users and staff.
Work with County employees, departments, and vendors to identify and resolve technical issues.
Assist with equipment deployments, imaging, configurations, and system setup.
Perform user account administration within Active Directory and Google Workspace.
Support County technology resources while following established security practices, policies, and procedures.
Perform other related IT duties and technical projects as assigned.