IT Specialist I,II,III

Duchesne County•Duchesne, UT

8d•$19 - $31

About The Position

Duchesne County is hiring an IT Specialist at the Specialist in Training, IT Specialist I, IT Specialist II, or IT Specialist III level, depending on the selected applicant’s qualifications. Under the direction of the IT Director, the role provides technical support and helps ensure the operational readiness of IT systems throughout County departments. Duties may range from entry-level help desk support to advanced troubleshooting, infrastructure administration, user training, and technical project support, depending on experience and certification level. The employee is expected to perform assigned duties in a timely, professional, and courteous manner, maintain confidentiality, follow County procedures, and escalate complex technical issues appropriately. Occasional evening, weekend, or after-hours work may be required based on operational or emergency needs. Compensation depends on classification: IT Specialist III, $29.36–$31.93 per hour; IT Specialist II, $26.78–$29.36 per hour; IT Specialist I, $22.66–$26.78 per hour; Specialist in Training, $19.06–$22.66 per hour.

Requirements

Specialist in Training: High school diploma or equivalent; no previous IT experience required.
Specialist in Training: Enrolled in CompTIA A+, Microsoft SC-900, Google IT Support Professional, or an equivalent certification course, and successfully complete the certification within 12 months of hire.
Specialist in Training: Basic computer literacy, strong customer service and communication skills, ability to learn new software and technology, and demonstrated interest in technology and professional growth.
IT Specialist I: At least one entry-level IT certification, such as CompTIA A+, Network+, Google IT Support Professional, Microsoft SC-900, or equivalent.
IT Specialist I: A minimum of one year of help desk or technical support experience is preferred.
IT Specialist I: Basic hardware and software troubleshooting abilities and working knowledge of Windows operating systems, Microsoft Office/365, Google Workspace, Active Directory user account management, and basic network troubleshooting.
IT Specialist II: At least two industry certifications, including one entry-level certification and one intermediate or specialty certification, such as Security+, Cloud+, VMware VCTA, ITIL, or equivalent.
IT Specialist II: Minimum of two years of progressively responsible IT support experience.
IT Specialist II: Advanced troubleshooting skills; experience with Active Directory and Group Policy administration; basic scripting or automation; knowledge of VLANs, DHCP, and DNS; experience supporting business applications; and understanding of information security best practices.
IT Specialist III: Multiple industry certifications, including two entry-level or foundational certifications, one intermediate or specialty certification, and one advanced role-aligned certification. Advanced examples include VMware VCP-DCV, Cisco CCNP, CompTIA CySA+, PenTest+, SecAI+, CASP+ (SecurityX), Veeam VMCE, or equivalent.
IT Specialist III: Minimum of five years of progressively responsible IT support or administration experience, including project leadership and experience serving as a technical escalation point.
IT Specialist III: Associate degree required; bachelor's degree in a related field preferred.
IT Specialist III: Advanced troubleshooting and root-cause analysis across servers, networks, storage, security, virtualization, and business applications; experience administering core infrastructure, implementing technical projects, mentoring staff, applying information security best practices, and using scripting and automation.
Possess and maintain a current, valid Utah Driver's License.
Successfully pass required background checks and drug testing.
Be eligible for and maintain any clearance, authorization, or system access required for assigned duties, including access to sensitive, secure, or criminal justice information systems when applicable.
Obtain and maintain certifications required for the assigned classification.
Maintain confidentiality and appropriately safeguard County data and systems.
Be able to occasionally lift, carry, push, pull, and/or move equipment weighing up to 50 pounds.
Be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

IT Specialist I: A minimum of one year of help desk or technical support experience is preferred.
IT Specialist II: Associate degree or technical training in Information Technology is preferred.
IT Specialist III: Bachelor's degree in a related field is preferred.

Responsibilities

Provide technical support for desktops, laptops, printers, phones, applications, and network connectivity.
Troubleshoot hardware, software, system, and connectivity issues.
Maintain IT asset inventory and assist with technology lifecycle planning.
Assist with system updates, patching, and backups.
Document work accurately in the IT ticketing system and communicate status updates to users and staff.
Work with County employees, departments, and vendors to identify and resolve technical issues.
Assist with equipment deployments, imaging, configurations, and system setup.
Perform user account administration within Active Directory and Google Workspace.
Support County technology resources while following established security practices, policies, and procedures.
Perform other related IT duties and technical projects as assigned.
Depending on classification, administer core infrastructure, lead technical projects, mentor staff, and serve as a technical escalation point.