IT Specialist

Citylogix•Montreal, QC

24d

About The Position

Reporting to the IT Manager, the IT Specialist plays a critical role in maintaining and optimizing our internal technology environment. This role ensures the reliability, security, and efficiency of systems while providing hands-on support to employees across the organization. You’ll thrive here if you’re proactive, resourceful, and comfortable managing multiple priorities in a fast-paced, scaling environment. In French, the role ensures the smooth operation, security, and optimization of the company's IT systems, provides technical support to employees, and actively contributes to operational continuity. This position is for an autonomous, organized individual capable of managing multiple priorities in an evolving environment.

Requirements

Strong troubleshooting skills across hardware, software, and networking environments
Experience with cloud infrastructure, particularly AWS
Hands-on knowledge of Windows Server and Linux systems
Familiarity with networking technologies, including VPNs, firewalls, and Ubiquiti equipment
Experience managing identity and access systems (e.g., Active Directory)
Ability to manage multiple priorities independently in a fast-paced environment
Strong documentation, communication, and collaboration skills
A proactive mindset with a focus on continuous improvement and operational efficiency
Relevant experience in technical support and system administration

Nice To Haves

Experience with automation/scripting (e.g., PowerShell, Bash, Python)
Exposure to endpoint security tools and monitoring platforms
Experience in a scaling startup or tech-driven environment

Responsibilities

Provide day-to-day technical support across hardware, software, and network systems, ensuring timely resolution of issues
Manage and resolve incidents and service requests through a ticketing system, maintaining SLA performance
Administer user accounts, permissions, and access across systems, networks, and cloud platforms
Maintain directory services (e.g., Active Directory), including authentication and group policies
Perform system maintenance, including updates, patching, and backups to ensure stability and business continuity
Monitor and validate backup systems, including periodic recovery testing
Configure and support network infrastructure (VPNs, firewalls, endpoint security, Ubiquiti environments)
Deploy and maintain laptops, desktops, mobile devices, and other IT equipment
Support onboarding and offboarding processes in collaboration with HR (account setup, access provisioning, device management)
Maintain clear and accurate IT documentation, including SOPs and asset inventories
Support AWS cloud environments (compute, storage, networking)
Contribute to IT projects such as system upgrades, migrations, and infrastructure improvements
Develop scripts and automation workflows to improve operational efficiency
Promote IT best practices and provide user training on security and tools
Enforce IT security policies, including access control and vulnerability management
Monitor system and network performance, proactively identifying and resolving risks
Act as a liaison with third-party vendors and escalate complex issues when needed
Participate in disaster recovery and business continuity planning and testing