IT Specialist
W.W.Williams Company•Irving, TX
•Onsite
About The Position
As an IT Specialist at W.W. Williams, you will provide technical support to employees as well as monitor, maintain, and upgrade Branch office server, network, and telecommunications systems.
Requirements
- Associate degree or equivalent from two-year college or technical school.
- Experience in a Help Desk/Customer support role.
- Basic network troubleshooting.
- PC imagining/deployment.
- VolP Telephony.
- Experience supporting remote users.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite.
Responsibilities
- Provide first and second level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems for both local and remote users.
- Ensure proper documentation of all Service Desk related activity in the Service Ticketing System.
- Administer client, server, LAN, WAN, and WLAN hardware in use at Branch locations.
- Administer company application and technology services as assigned.
- Install and configure system and network equipment as needed.
- Make recommendations for future system and network upgrades at Branch locations.
- Coordinate with other IT department staff to assist with system and application implementations and upgrades.
- Coordinate with outside vendors to perform onsite cabling and infrastructure work.
Benefits
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth & Leadership Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
