IT Specialist

Northern Clearing•Ashland, WI

8d•Onsite

About The Position

Northern Clearing is looking for an IT Specialist to join our growing team and serve as a point of contact for technology support across the organization. You'll troubleshoot hardware and software issues, maintain systems, and help keep our employees productive and our infrastructure running smoothly. This role is a great fit for someone with a few years of hands-on IT experience who enjoys solving problems and working directly with end users.

Requirements

2–5 years of experience in IT support, helpdesk, or a similar technical role
Solid understanding of the Windows operating system
Experience with AD / Entra ID, Microsoft 365, and common business software
Familiarity with networking fundamentals
Strong troubleshooting skills and the ability to diagnose issues methodically
Excellent communication skills and a customer-service mindset
Ability to manage multiple support requests and prioritize effectively
Able to work on-site in Ashland, WI daily

Nice To Haves

Relevant certifications (CompTIA A+, Network+, Security+, Microsoft Certified: Endpoint Administrator, etc.)
Experience supporting field or mobile workforces
Familiarity with ticketing systems
Basic scripting knowledge (PowerShell, Bash) for automating routine tasks
Experience with Azure or equivalent cloud platforms

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, and network issues across the organization
Manage the full user lifecycle across our business systems: onboarding, offboarding, access changes, and licensing
Troubleshoot and resolve connectivity issues, including Wi-Fi, VPN, and local network problems
Monitor and respond to helpdesk tickets in a timely manner, escalating complex issues as needed
Assist with routine maintenance, patching, and updates for workstations and servers
Help enforce IT security best practices, including password policies, MFA, SSO, and endpoint protection