IT Specialist

Ambition Preparatory Charter School•Jackson, MS

About The Position

The IT Specialist will be responsible for addressing user tickets regarding hardware, software, and networking issues. This role involves guiding staff through application installations and computer peripheral setup, diagnosing problems by asking targeted questions, and providing step-by-step instructions. The specialist will conduct remote troubleshooting, support technology inventorying and warranty processes, and test solutions to resolve issues. Additionally, they will customize desktop applications, record technical issues and solutions, and escalate unresolved issues to higher support levels. The role also includes following up with clients to ensure system functionality, reporting customer feedback, and performing other job-related duties assigned by management.

Requirements

Unwavering commitment to Ambition Prep’s mission, students, families, and community through the implementation of policies and procedures.
Belief that every student can learn at an advanced level regardless of race, culture, or socioeconomic status.
Ability to efficiently adapt in an ambiguous, fast-paced, start-up environment.
Team oriented and display a professional level of a growth mindset, maturity, flexibility, promptness, commitment, and organization.
Receptive to constructive feedback with the ability to remodel positive behavior precisely and effectively keeping the common goal of every student in mind.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role required
Successfully pass a background check passed, required
US Authorization to work
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Addressing user tickets regarding hardware, software and networking issues
Walking staff through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Guiding users with simple, step-by-step instructions
Conducting remote troubleshooting
Supporting technology inventorying and warranty processes
Testing alternative pathways until an issue is resolved
Customizing desktop applications to meet user needs
Recording technical issues and solutions in logs and creating technical documentation and manuals
Directing unresolved issues to the next level of support personnel
Following up with clients to ensure their systems are functional
Reporting customer feedback and potential product requests
Any other job-related duties assigned by management