IT Specialist

Laurin•Ottawa, ON

30d•CA$90,000 - CA$130,000•Hybrid

About The Position

At LAURIN, we don’t just build structures — we build careers and communities. Since 1985, we’ve earned a reputation for excellence in construction and project management by delivering projects that matter and supporting the people who make them happen. We are seeking an IT Specialist with a strong interest in Artificial Intelligence (AI), automation, and emerging technologies to help shape the future of technology within our organization. The IT Specialist is responsible for managing all company technology assets, systems, and software, ensuring reliability, security, and efficiency across office and field operations. This role includes coordinating with third-party IT providers, managing system integrations, supporting new jobsites, and providing training and guidance to end users. The IT Specialist also plays a key role in identifying, developing, and implementing technology and AI-driven solutions that improve efficiency, productivity and collaboration across multiple districts and construction sites.

Requirements

Strong working knowledge of IT infrastructure, hardware, networks, cloud-based systems, cybersecurity fundamentals, and data security.
Proven experience managing the full lifecycle of technology assets, including procurement, deployment, maintenance, inventory tracking, replacements, and user support.
Experience managing and supporting business systems, including ERP and accounting platforms, HRIS solutions, Microsoft 365, Microsoft Azure and resolving software integration issues.
Proficiency with construction-industry software, including Autodesk suite (Autodesk Construction Cloud, Revit, Navisworks, Building Connected), and safety management applications.
Demonstrated interest and proficiency in emerging technologies, including artificial intelligence, automation, and modern digital tools, with the ability to identify opportunities to improve organization efficiency through technology.
Experience developing, implementing, or supporting AI-driven solutions and automated workflows, including the ability to evaluate AI tools and translate business needs into practical technology solutions.
Ability to support both office-based and field-based users across multiple districts and construction sites, including construction jobsites with unique connectivity requirements and international project assignments.
Experience managing IT helpdesk operations, coordinating with third-party IT service providers, and managing technology vendors, including contract negotiation and service performance
Strong project coordination skills, including system rollouts, upgrades, integrations, and implementation of new technology and AI solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
Post-secondary education in Information Technology, Computer Science, Information Systems, or a related field.
A minimum of five years of proven education and practical experience in IT, systems administration, or a related field.
Be legally authorized to work in Canada. Please note that LAURIN does not provide or assume sponsorship for work permits or visas.
Be eligible to obtain and maintain Government of Canada Reliability Status security clearance (Secret clearance is considered an asset).
Successful candidates will be required to provide proof of authorization to work in Canada (e.g., valid work permit or Social Insurance Number). All offers of employment are conditional upon obtaining the required security clearance.

Nice To Haves

ITIL Foundation considered an asset.
Microsoft and Autodesk Certifications considered an asset.

Responsibilities

Oversee the lifecycle, security, and performance, and inventory of all technology assets, including computers, laptops, mobile devices, tablets, servers, network equipment, and licensed software.
Procure, configure, deploy, maintain, upgrade, and decommission IT equipment and systems for employees, new hires, departures, offices, and projects.
Manage the IT helpdesk and end-user support function, including ticket tracking, troubleshooting, prioritization, resolution
Serve as the primary internal contact for third-party IT service providers and technology vendors, coordinating day-to-day support, escalations, project work, contracts, service agreements, licensing and purchasing agreements.
Work closely with the Director of Finance to support the negotiation and management of IT contracts, service agreements, licensing, and purchasing arrangements.
Ensure consistent IT standards, configurations, security practices, and technology policies across all offices and jobsites, with a focus on system reliability, data security, and responsible technology use.
Support setup and operation of IT services for new construction jobsites, including connectivity, hardware deployment, and coordination of services in trailers.
Coordinate system integrations and technology projects between software vendors and internal stakeholders, including planning, testing, communication, implementation, upgrades and rollouts with minimal operational disruption.
Identify opportunities across departments to leverage AI, automation, and emerging technologies to reduce manual processes, improve productivity, and enhance organizational efficiency.
Research, evaluate, and recommend AI tools and technologies, considering business requirements, security, privacy, reliability, and practical application.
Develop and implement AI-driven workflows, automated processes, and custom digital tools that support business operations, improve access to information, and streamline organizational processes.
Collaborate with business and operational stakeholders to identify and implement practical AI solutions, ensuring appropriate human oversight and alignment with business needs.
Provide training and guidance to staff on technology, software applications, systems, and the effective and responsible use of AI.
Develop, document, and enforce IT policies, procedures, and best practices, including AI guidelines and best practices that address privacy, security, accuracy, data protection, and other potential risks.

Benefits

Competitive compensation that reflects your skills, experience, and impact.
Annual discretionary profit-sharing program.
Comprehensive medical, dental, and vision coverage for you and your family.
Prescription drug coverage and access to telemedicine services.
Life, AD&D, and disability insurance for financial peace of mind.
Mental health and wellness support through our Employee Assistance Program.
Paid vacation, sick days, and personal days to recharge and stay balanced.
Paid volunteer days to support causes that matter to you and our communities.
Retirement savings plan with employer matching.
Inclusive, safety-first culture where every person is respected.
Ongoing opportunities to grow, including training, mentorship, and career advancement.