IT Specialist

Pheasants Forever•Saint Paul, MN

6d•$50,000 - $60,000•Onsite

About The Position

This position will be within the IT department which includes the VP of IT, Director of IT, Director of Applications Development, and IT Technology Systems Manager. This position will be instrumental in assisting the Technology Systems Manager in maintaining and improving our IT infrastructure while providing confidentiality, integrity and availability of our systems to our staff and chapter volunteers. This individual will eventually take the lead in handling these responsibilities. This position will report directly to the IT Technology Systems Manager.

Requirements

Basic knowledge of Active Directory/Azure Active Directory/Exchange Online concepts and administration
Window Servers 2008, 2012, 2016 administration
Basic knowledge and skills working with network services such as DNS, DHCP, Printing, File Server, and Email
Experience working with Windows 10/11, Microsoft Office 365 including Outlook, Teams Phone system, Excel and more
Basic knowledge of computer components, hardware troubleshooting, hardware repair
Analytical and problem-solving skills
Ability to provide support in-person or remote
Self-learner and a willingness to learn new systems
Ability to stand and sit for extended periods of time
Ability to lift at minimum 40lbs with or without accommodation
A degree/certificate in Information Technology or related field is preferred or at least one year of experience.

Nice To Haves

Experience working with MacOS, iOS is a plus

Responsibilities

Provide support to all users including staff and chapter volunteers.
Working with a variety of operating systems to include Windows OS, MacOS, iOS, Android, ChromeOS
Employee Onboarding/Offboarding
Create/management/deactivation of user accounts, mailboxes, subscriptions, permissions, mail rules through Microsoft-based platform including but not limiting to Azure Active Directory/Active Directory and Exchange Online, Teams
Be able to effectively communicate status to Human Resources, hiring managers and recipients of these equipment or services.
Responsible for the acquisition, configuration and distribution hardware and software for the organization
This includes recommending laptop/desktop configuration based on the needs of the staff
Research and recommending software based on the needs of the staff
Maintain inventory of hardware and maintenance records for laptops, desktop, switches, servers, UPS, etc
Management and deployment of physical server, virtual machines using VMware and Azure, physical and virtual switches, physical and virtual firewall, printers, etc
Setting up, maintaining backup procedures for physical servers, virtual machines, SQL database, SharePoint online, switch/router configuration
Data restoration for SharePoint, virtual machine and implementation of disaster recovery through Veeam and Azure Services
Analyze and isolate computer and network issues
Maintain servers, desktop computers, printers, switches, firewalls, phones
Assist in software deployment, security updates and system patching.
Manage Phone system utilizing Osmosis and Microsoft Teams
Support Warehouse shipping solution
Be able to assist in training employees on setting up/using issued equipment and software
Assist in documenting processes and procedures
Perform on and off-site and remote technical support
Serve as primary contact for all on-site related issues at home office
Monitor and document network to ensure security and availability to users
Other assigned duties