IT Specialist

Labcorp•Tucker, GA

10h•Onsite

About The Position

Labcorp is seeking an IT Systems Integrations Specialist to join their team in Tucker, Georgia. This role serves as the primary escalation point for complex technical issues, exercising independent judgment to diagnose problems, determine resolutions, and lead technical projects. The Specialist manages projects, recommends process improvements, and provides expert guidance. This role supports over 10,000 devices across various environments including laboratories, processor sites, warehouses, sales teams, and branch locations, contributing to operational decision-making and continuous improvement.

Requirements

Associate degree
1 or more years of IT experience
1 or more years of experience in an IT Call Center or IT helpdesk environment
Strong communication skills

Nice To Haves

Associate’s degree in Information Technology
Experience troubleshooting hardware, software and networking issues
1 or more years of experience in the healthcare industry
A+ or Net+ certification
1 or more years of experience with ticketing software
Experience in Network Support
Experience in Medical field

Responsibilities

Serves as the primary escalation point for complex and non-routine technical issues across the Division.
Exercises independent judgment and discretion in diagnosing systemic issues, determining resolution strategies, and leading technical projects that affect system stability and service delivery.
Manages and coordinates assigned projects.
Recommends improvements to processes and technologies.
Provides expert guidance to support staff.
Supports approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations.
Plays a key role in operational decision-making and continuous improvement efforts.
Responsible for both inbound and outbound helpdesk phone calls from customers.
Install, test, configure, troubleshoot and repair hardware/software for desktop support.