IT Specialist

Jeffrey Chain • Woodland, WA

10d • $75,000 - $87,500 • Hybrid

About The Position

To provide 1st & 2nd line IT infrastructure and applications support to Renolds internal customers. A member of the service desk team, the role will ensure that requests are prioritized and managed in an efficient and timely manner. Acting as the first point of contact for all IT related requests, the role will represent the business IT function in a professional and efficient manner.

Requirements

• Strong knowledge of ERP system required
• 2 years+ of network and help desk experience
• Excellent customer service skills
• Previous exposure to a busy service desk environment
• Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
• Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
• Exposure to IPT or UC environments
• Able to demonstrate excellent problem diagnosis and troubleshooting skills
• Able to perform well under pressure and deliver to agreed timescales
• Knowledgeability of the equipment and technology needed for the role
• Solid troubleshooting abilities in diagnosing and fixing hardware software issues
• Analytical acumen; Being able to analyze complex issues and devise effective solutions
• Ability to implement and follow a standard
• Critical thinking
• Adaptability to support where needed and flexibility to move around the business
• Project Management: adhering to budget and project timelines as assigned
• Ability to escalate issues to the proper source when appropriate

Nice To Haves

• Syspro experience preferred
• Information Technology related degree - Desirable
• ITIL Foundation – Desirable
• IT related professional qualification – Desirable

Responsibilities

• Provide first point of contact for all IT related incidents and service requests
• Ensure all support activities are logged, managed and maintained via the IT service management platform
• Prioritize and manage workload to ensure the most effective support is provided to the business and customers
• Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
• Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
• Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
• Ensure all requirements and guidelines from head office are followed and implemented

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree