IT Specialist

AMOREPACIFIC US, INC•New York, NY

5d•Hybrid

About The Position

This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory
At least 1-3 years of experience in an IT role
2+ years- experience managing projects and people.
Must be able to work in the NY office at least three times per week
Experience working with multiple stakeholders.
Strong IT operational background
Bilingual (Korean-English) is required
EDI Platform experience (Intertrade, SPS, Cleo, etc)
EDI file read/edit experience is a must
Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.

Nice To Haves

The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)

Responsibilities

Set up and manage new EDI connections for new trading partners
Connect SAP ECP customer master to EDI profiles after customer creation
Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12
Handle EDI mapping, configuration, onboarding, testing, and go‑live
Monitor daily EDI transactions and troubleshoot failures proactively
Work closely with EDI vendors to ensure SLA delivery and issue resolution
Support business & sales teams in improving EDI automation and accuracy
Oversee Windows & macOS troubleshooting
Lead hardware/software lifecycle: procurement, setup, maintenance
Ensure timely resolution of IT tickets with improved service quality
Maintain IT documentation, SOPs, and operational standards
Manage relationships with EDI, network, SAP, and hardware vendors
Coordinate with HQ IT for ERP alignment, compliance, and escalations
Support cross‑functional IT projects and initiatives
Provide IT support to end users.
Respond to IT requests and inquiries in a timely manner.
Monitor and ensure proper functioning of IT systems/applications.