IT Specialist

QLI•Omaha, NE

1h•Onsite

About The Position

As an IT Specialist at QLI, you will play a crucial role in ensuring the smooth operation of IT systems and applications within the organization by delivering exceptional relationship-based technology support that prioritizes the needs of our team members, residents/clients, and family members. With expertise in administering Office 365, PCC, and other related systems, they provide technical support to end-users, troubleshoot and resolve technical issues, and collaborate with cross-functional teams to implement IT solutions and improvements. QLI is a national leader in providing a comprehensive approach to rehabilitation for individuals recovering from spinal cord and traumatic brain injuries. We are a passionate, mission-focused team committed to delivering life-changing rehabilitation and care. It is not about titles at QLI—we value our people, our creativity, our results, and our mission.

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience) and two years of IT work experience.
Proven experience in providing helpdesk and user support in a corporate environment.
Strong proficiency in administering Office 365 applications and services.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Familiarity with Cisco Meraki
Relevant certifications such as MCSA: Office 365 or equivalent
Proficient with administering and managing Microsoft SharePoint

Responsibilities

Provide technical support to end-users via phone, email, or in-person, addressing issues related to hardware, software, and network connectivity.
Troubleshoot and resolve technical problems related to Office 365 applications such as Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Manage user accounts, permissions, and access controls within Office 365, Cisco Meraki, and other systems as needed, ensuring proper functionality and security.
Assist in the administration and configuration of PCC (Point Click Care) or similar platforms, maintaining system integrity and user access.
Collaborate with cross-functional teams to identify and implement solutions for IT-related challenges and improvements, leveraging technical expertise and problem-solving skills.
Document and maintain IT processes, procedures, and troubleshooting guides to facilitate knowledge sharing and training, ensuring continuity of operations and user empowerment.
Conduct software installations, upgrades, and patches to ensure systems are up-to-date and secure, monitoring system performance and security proactively.
Implement and enforce security measures to protect systems, data, and network infrastructure from unauthorized access and other threats.
Participate in IT projects, including system upgrades, migrations, and deployments, providing technical expertise and support as required.
Stay up-to-date with industry trends and best practices in IT support and administration, continuously enhancing skills and knowledge to effectively fulfill job responsibilities and support the mission.