IT Specialist

XYPN•Bozeman, MT

8d•$59,000 - $72,800•Hybrid

About The Position

As the sole IT Specialist, you will be responsible for a variety of tasks including being the primary contact for the IT help desk, troubleshooting technology issues, and onboarding new team members. This role offers the opportunity to directly impact team member satisfaction and productivity, and to assist the IT Manager on projects supporting the company's growth and vision. It's an ideal position for someone looking to grow, learn, and contribute to building a modern IT function.

Requirements

Broad hardware and software knowledge.
Experience with macOS / Jamf / Iru.
Experience with Google Workspace.
Experience with Slack.
Experience with Okta.
Experience with Zoom.
Experience with Microsoft Office Suite.
Exemplary customer service skills.
Strong communication skills.
High attention to detail.
Ability to multi-task and manage projects effectively.
Enthusiasm for maintaining smooth tech operations.
Familiarity with modern tech stacks.
Legally authorized to work in the United States without sponsorship.

Nice To Haves

Proven experience as an IT Specialist, IT Help Desk Support, System Administrator, or similar role, or equivalent education with drive.
2+ years of related experience.
Direct customer service experience (internal or external).
Previous experience supporting software transitions.
A proactive attitude, willing to take on tasks outside of a narrow job description.
Enthusiasm for both routine tasks and unexpected challenges.
Enjoyment in bringing projects to completion.

Responsibilities

Provide real-time IT support to team members.
Assist the IT Manager in building the infrastructure to support company growth.
Provide day-to-day support of the company's tech stack.
Manage the IT Help Desk, troubleshooting hardware and software issues, and resolving them via the ticketing system.
Deliver excellent customer service to internal team members.
Assist in inventory management of hardware and software subscriptions/licenses.
Onboard and offboard new team members, including IT setup and system access.
Serve as a thought partner to the IT Manager and Technology team.
Contribute to building and improving the IT function in a fast-growing company.
Work effectively both in an office and remotely.
Meet Helpdesk ticket resolution targets and SLA metrics.
Maintain the annual computer replacement schedule.

Benefits

$59,000 - $72,800 annually
100% employer-funded Employee Stock Ownership Plan (ESOP)
Unlimited vacation days (minimum 3 weeks required per year)
9 paid holidays (flexible holidays offered)
401(k) with match (6% employee contribution, 4.5% employer match)
12 weeks paid parental leave
Health insurance with employer contribution
Dental, Vision, Voluntary Life and AD&D, and Accident insurance options
Pet insurance availability
Health Savings & Flex Spending Accounts (Health, Limited & Dependent Care)
Employer-paid Life and AD&D insurance
Employer-paid Long Term Disability coverage
Up to $150/month for financial planner services plus up to $500 toward the upfront fee
$2000/year for professional development
$250/quarter for personal wellness
$500 donation to a non-profit for 40 hours of volunteering
Sabbatical program with cash bonus and extra time off at 5, 10, and 15 years
Subsidized employer-sponsored childcare (subject to availability)
Various Gym discounts
Company-owned laptop computer provided (Apple Products)