IT Specialist-Entry Level

Barry Isett & Associates Inc•Allentown, PA

8h•Hybrid

About The Position

Barry Isett & Associates (Isett) is an employee-owned multi-discipline engineering/consulting firm headquartered in Allentown, PA, with additional offices throughout eastern and central PA. Isett associates get the opportunity to perform meaningful work that helps enrich our community each and every day. Our company is a values-based organization which has been recognized for its award-winning culture through several regional and statewide programs. As a multi-discipline firm, Isett provides a full range of engineering and consulting services, including civil, structural, mechanical, electrical, plumbing, environmental, geotechnical, and municipal engineering, surveying, landscape architecture, code enforcement, plan review, construction management, construction materials testing, and grant writing services to clients throughout the Mid-Atlantic region. Our company provides civil, structural, mechanical, electrical, plumbing, geotechnical, environmental, and municipal engineering, surveying, landscape architecture, code enforcement, plan review, construction management, construction material testing, and grant writing services to a diverse client base. We have an opportunity for an IT Specialist to join the Information Technology team in maintaining the computer environment and related systems and to provide exceptional customer service to end users which may include responding to telephone calls, emails, and other requests for technical support.

Requirements

Technical school, IT certification, or equivalent training and experience.
Exposure to Windows Operating Systems, AEC software, and networking technologies.
Analytical and problem-solving skills, be willing and able to learn new technologies and concepts and be able to work as part as a team or independently on assignments.
Ability to handle multiple tasks simultaneously and prioritize work assignments.
Valid driver’s license, as interoffice travel will be necessary.

Nice To Haves

Architecture, Engineering, and Construction (AEC) software such as Autodesk and Bluebeam products
Microsoft Windows 10/11 Operating Systems
Microsoft Office products
Windows client/server environment
Deployment Software: SCCM, Intune
Online Systems: Microsoft 365
Monitoring/Remote Software: NinjaRMM, Teamviewer

Responsibilities

Analyzing problems with Microsoft Windows operating systems, client software, and computer equipment.
Maintaining, in working order, all peripheral equipment: printers, scanners, etc.
Installing and configuring necessary software and service packs, including using remote deployment systems.
Providing technical support and assistance to staff as needed.
Identifying, researching, and resolving technical problems.
Documenting, tracking, and monitoring the problem to ensure a timely resolution.
Interacting with associates with a professional, yet personable demeanor
Periodic site visits to our other locations throughout eastern and central PA.
Performing other job-related duties as assigned.