Entry Level IT Manager

Hope The Mission•Los Angeles, CA

4d•Onsite

About The Position

The mission of Hope The Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability. The Entry Level IT Manager fulfills the mission of the Hope of The Mission by eliminating technology Risks for HTM and ensuring that all technology is in good working order and accessible to customers and staff. The Entry Level IT Manager is responsible for installing hardware and software, troubleshooting all of the technology to eliminate Risk, responding to questions from employees, assisting third-party companies with risk elimination, such as camera/alarm systems, keeping inventory of all the essentials that team members need on day to day to ensure avoiding any risk that comes from delay such as having computers, iPhones, electronic hardware and software licenses, placing orders for accessories such as keyboards and equipment as needed. Maintains Apple and PC desktops, Apple laptops, various types of printers, etc...

Requirements

Minimum two years experience
Excellent problem solving and critical thinking skills
Good organization, time management and prioritization skills
Keen attention to detail
Efficient troubleshooting abilities
Effective communication skills, including speaking, writing and active listening
Multi task and work in a fast paced environment
Must be highly collaborative within a team environment
Manual dexterity and hand-eye coordination to handle tools for electrical components
Calm demeanor to work in a high-stress, fast-paced environment
Ability to work with diverse populations
Arrive to work promptly and regularly
Adapt to change productively and handle other tasks as assigned
Ability to grasp, push, pull objects such as boxes and equipment, and reach overhead
Occasionally lift and/or move, push and pull up to 50 pounds routinely and 75 lbs occasionally
Employment Eligibility Verification
Negative TB Test
Successful completion of screening ; drug test
Driving is an essential function of this position
Must have Valid CA Drivers' License
Must provide proof of insurance coverage
Must be able to qualify for HTM insurance coverage
This position requires travel to multiple locations. Travel percentage: 25%
Ability to work flexible hours which may include evenings and weekends
IT support: 2 years (Required)
Driver's License (Required)

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Oversee the company’s computer network.
Improve and maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops (Mac Apple), desktops, software, and hardware,
Perform routine/scheduled audits of the systems, including all backups.
Develop new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Construct and implement plans to ensure the company’s network continues operating smoothly in case of a problem.
Lead remediation efforts for gaps in security and networking.
Work closely with other department managers to assess the growth needs and maintenance of the company’s network.
Provide technical support.
Oversee the implementation of IT projects following business and IT strategy.
Define, track, and communicate IT key performance indicators, including shared business results achieved using information technology.
Establish and follow an adaptive and agile portfolio management process focused on continuously introducing new features and functionality, whether minor enhancements or larger projects.
Working in one or more access control platform(s) to manage employee access.
Issuing access control keycards.
Onboarding, offboarding, and auditing access control cards and records.
Managing access control levels based on employee type/access needs.
Maintenance and day-to-day management of physical security operations systems.
Assisting in troubleshooting and vendor management related to video management systems and alarms.
Acting as the primary contact for time-sensitive needs related to access control.
Problem identification and problem-solving within the security systems environment.
Prioritizing workload and meeting deadlines.
Escalating emergency situations or other time-sensitive issues to department leadership.
Working with Product Development and leading concept/category reviews, label and claims development, and offering support for the team and customers and claims support with the assigned product such as (MacBooks, iPhones, Cameras, Printers, Security systems, etc..)