IT Customer Support - Entry Level
About The Position
About SAO: At the State Auditor’s Office, we work together to make a difference in how our state government operates. With 15 offices statewide, we are looking for innovative, talented people to join our team to help us continue our important work. Get to know us! We take pride in serving various governments and the people of Washington State. Learn more about who we are and what we do on social media, using the hashtag #WeAreSAO and on our website at https://sao.wa.gov/about-sao/what-we-do . Our Culture: We are committed to building and maintaining a workplace environment that is collaborative and supports all employees as we effectively carry out the agency’s mission. This includes ensuring inclusion and equity throughout the agency, while embracing the individual differences of our employees and clients. We believe that diverse perspectives and backgrounds are fundamental to doing our best work. About Team Information Services: Team Information Services provides the technology that powers the Office of the Washington State Auditor. Our teams partners with employees across the agency to deliver secure, reliable, and innovative technology solutions that support our audit, administrative and operational programs. This position is for Team Client Services as Customer Support at the Entry Level and reports directly to the Client Services Manager. The salary is on the 01IT scale and will be between $5,249 and $7,062 monthly, depending on experience. In this role, you'll be the first point of contact for employees needing technical assistance while gaining hands-on experience supporting a modern enterprise IT environment. You'll troubleshoot technical issues, deploy and configure hardware and software, support Microsoft technologies, and work alongside infrastructure, cloud, applications and security team to deliver excellent customer service. We're looking for someone who enjoys solving problems, communicating with customers, and continuously learning new technologies. Success in this role means providing responsive support, knowing when to escalate complex issues, identifying opportunities to improve service, and helping create a positive technology experience for agency staff.
Requirements
- Associate degree or higher in Computer Science, Computer Engineering or other related field, or one year as an Information Technology Systems Specialist 2 or equivalent.
- One (1) year experience providing technical and customer support OR Equivalent education/experience
- Year for year of actual job experience may be accepted in lieu of the educational requirement
Nice To Haves
- Bachelor's degree or higher in Computer Science, Computer Engineering, or other related field.
- Two (2) years of experience providing technical and customer support
Responsibilities
- Serve as the first point of contact for customers seeking technical assistanec over the phone, email, or through our ticketing system
- Maintain a high level of courteous customer service at all times
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Record events and problems and their resolution in the agency issue tracking system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Maintain accurate inventory records for agency technology assets
Benefits
- Flexible schedules
- Hybrid work environment
- Full benefits package
- Paid vacation, sick leave and holidays
- Growth and development opportunities
- Educational and professional certification reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
