IT Specialist

Workway, Inc.•Grapevine, TX

17d

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Specialist opportunity with a growing community bank. The IT Specialist assists with the day-to-day technology operations by managing vendor coordination, employee technology setup, asset lifecycle management, issue resolution, and audit and examination support. This role is built for a high performer who is comfortable moving quickly in a high-growth, fast-paced environment. The IT Specialist is responsible for the specific duties listed below. Your specific duties will include: Act as the primary liaison for managed service providers (MSPs) and software vendors, tracking contracts, tickets, and deliverables through to resolution. Manage all employee technology needs, from onboarding (hardware, software, access setup) to offboarding, ensuring a seamless user experience. Maintain accurate inventories of hardware, software, and licenses, and proactively execute end-of-life replacement plans. Coordinate IT audits, risk assessments, and control activities (like patching, backups, and vulnerability remediation) in partnership with internal teams and vendors. Troubleshoot day-to-day tech issues, clearly communicate updates to non-technical staff, and implement tooling or process improvements to reduce manual work.

Requirements

Demonstrated experience in IT support, systems administration, technology operations, and vendor management.
Strong working knowledge of Microsoft 365, identity and access management (IAM), endpoint administration, and fundamental network/security concepts.
Excellent organizational and project management discipline for maintaining accurate inventories, timelines, and technical documentation.
Strong communication skills, with the ability to explain complex technical issues clearly to non-technical employees, leadership, and auditors.

Nice To Haves

3+ years of IT operations experience in a bank or similarly regulated financial institution.
Hands-on experience coordinating audits, regulatory exams, business continuity testing, and managed service providers.
Familiarity with banking core systems, cybersecurity frameworks, and regulatory guidance.
Relevant industry certifications (e.g., CompTIA A+/Network+/Security+, Microsoft, or ITIL).

Responsibilities

Act as the primary liaison for managed service providers (MSPs) and software vendors, tracking contracts, tickets, and deliverables through to resolution.
Manage all employee technology needs, from onboarding (hardware, software, access setup) to offboarding, ensuring a seamless user experience.
Maintain accurate inventories of hardware, software, and licenses, and proactively execute end-of-life replacement plans.
Coordinate IT audits, risk assessments, and control activities (like patching, backups, and vulnerability remediation) in partnership with internal teams and vendors.
Troubleshoot day-to-day tech issues, clearly communicate updates to non-technical staff, and implement tooling or process improvements to reduce manual work.