IT Specialist - Pittsburgh, PA

House Rx•Pittsburgh, PA

3d•Onsite

About The Position

This role is a hands-on IT Specialist position based onsite in Pittsburgh, aligned to Pacific Time working hours (approximately 11:00AM - 8:00PM ET). You will be a critical part of House Rx’s Security & IT team, responsible for keeping our employees productive, supported, and properly equipped from day one. You will serve as the primary point of contact for employee IT needs, handle traditional IT support requests, and play a key role in building, provisioning, and deploying laptops for onboarding. This role is ideal for someone who enjoys being close to the work, values operational excellence, and takes pride in delivering a great internal support experience.

Requirements

Proven experience in an IT support or IT Specialist role, with hands-on experience supporting users and maintaining tools such as Okta, Google Workspace, Microsoft 365, and Slack.
Eager to learn, take ownership of issues, and improve systems over time.
Robust analytical acumen, with an ability to promptly identify and overcome intricate technical obstacles.
Skill in critical thinking, enabling efficient problem-solving.
Excellent communication skills, allowing seamless collaboration with diverse teams and articulation of complex ideas in a clear manner.
Value teamwork and understand the importance of clear communication, especially in a remote-first environment.
Foundational understanding of IT security principles and compliance requirements.

Responsibilities

Serve as a point of contact for employee IT Support requests
Troubleshoot hardware and software issues across macOS and Windows
Provide timely, clear, and empathetic support to employees across departments
Escalate complex issues appropriately while owning communication and resolution
Build, configure, and deploy laptops for new hires and replacements
Prepare devices with required OS configuration, security tooling, and applications
Manage the full device lifecycle including provisioning, shipping, repairs, replacements, and decommissioning
Maintain accurate asset tracking and inventory records
Support user access and lifecycle events in tools such as Google Workspace, Okta, Slack, Dialpad, and other SaaS platforms
Assist with account provisioning, deprovisioning, and access troubleshooting