IT Specialist

The Law Firm Of Moumita Rahman•New York, NY

10d•Onsite

About The Position

We're a growing immigration law firm with a big heart and an even bigger mission: helping immigrants who have made the United States their home live without fear and build the future they've dreamed of. At The Law Firm of Moumita Rahman, technology plays a critical role in supporting our team, protecting client information, and ensuring we deliver exceptional legal services. We're looking for a Part-Time IT Specialist who is dependable, solutions-oriented, and passionate about helping others succeed through technology. This role is ideal for someone who enjoys troubleshooting challenges, improving systems, and providing exceptional support to colleagues. You'll be a key partner in maintaining our technology infrastructure, ensuring cybersecurity best practices, and helping our team work efficiently and effectively. We're a collaborative, mission-driven organization where every team member contributes to making a meaningful impact in the lives of our clients. We value innovation, accountability, teamwork, and continuous improvement. At The Law Firm of Moumita Rahman, we show up for each other and for our clients. We celebrate wins together, support one another through challenges, and are committed to creating an environment where both our employees and clients can thrive. If you're a technology professional who enjoys solving problems, building relationships, and making a difference behind the scenes, we'd love to hear from you.

Requirements

Minimum of 3 years of IT support experience.
Experience supporting Microsoft 365 and Google environments.
Knowledge of Windows operating systems, networking, cybersecurity best practices, and cloud based technologies.
Experience troubleshooting hardware, software, and network issues.
Strong communication and customer service skills.
Ability to work independently and manage multiple priorities.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Responsibilities

Provide onsite technical support to attorneys and staff.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, phones, and other office technology.
Manage user accounts, passwords, permissions, and access controls.
Support Microsoft 365 applications
Monitor and maintain office internet connectivity performance, and wireless systems.
Coordinate software updates, and hardware upgrades.
Implement and maintain cybersecurity protocols, including antivirus software, firewalls, and data protection measures.
Assist with legal software support and integrations. (Mycase, Monday.com, etc)
Design and maintain backup and disaster recovery procedures.
Troubleshoot audio/visual equipment and conference room technology.
Coordinate with third-party IT vendors as needed.
Document technical procedures and maintain IT inventory records.
Recommend technology improvements to enhance efficiency and security.