IT Specialist

AHU Technologies • Washington, DC

11d • Hybrid

About The Position

The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation. This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.

Requirements

• 6+ years of hands-on IT support experience.
• Bachelor’s degree in IT, related field, or equivalent experience.
• Strong expertise in Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive (6 Years).
• Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus) (6 Years).
• Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi) (6 Years).
• Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management (6 Years).
• Experience supporting remote, hybrid, and on-site users (6 Years).
• Demonstrated ability to solve complex issues independently (6 Years).
• Excellent communication, customer service, and technical documentation skills (6 Years).

Nice To Haves

• ITIL Certification.

Responsibilities

• Provide generalized day to day IT support.
• Serve as the primary point of contact for technical issues, troubleshooting, and user support.
• Perform endpoint administration.
• Ensure a smooth day-to-day technical operation.
• Solve complex issues independently.
• Administer support across multiple office locations.
• Effectively work in a hybrid environment.
• Move IT equipment (up to ~35 lbs.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level