IT Specialist

longshot•Alameda, CA

29d•$100,000 - $130,000•Onsite

About The Position

We are looking for an IT Specialist to design, build, deploy, and maintain the systems that support an engineering, prototyping, and production aerospace startup. You will manage day-to-day technology operations for our engineering, technician, and operations teams while building the compliant, scalable infrastructure we need as we transition to full-scale engineering and manufacturing. This is an individual contributor role on a small team at the start of an ambitious 12 to 18 month growth plan. You will work across mixed operating systems, including some proprietary tools. You will both improve what exists today and help set the direction for the company's IT infrastructure going forward. You will be successful here if you have a high sense of ownership, an eagerness to learn, and a genuine appetite for interesting problems.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
3 to 5+ years in IT support, help desk, or desktop support
Proficiency with Windows, Linux, and virtualization
Experience troubleshooting hardware, software, and peripheral equipment
Advanced understanding of networking fundamentals: DNS, DHCP, VPN, Wi-Fi
Strong problem-solving, communication, and customer service skills
Mission driven, collaborative, and focused on outcomes
Eagerness to learn and grow

Nice To Haves

Experience in a regulated environment such as aerospace, defense, or manufacturing
Advanced knowledge of Windows (desktop and server) and Linux (server and workstation)
Corporate networking experience with Cisco or similar, including firewalls, RADIUS, and advanced gateway, router, and switch configuration
Experience deploying, managing, and automating cloud services such as Microsoft GCC High or Amazon Bedrock
Scripting experience beyond PowerShell and Python, such as Go or Bash
Experience building or maintaining high-security enclaves and air-gapped systems. Work on CUI or Secret-rated systems, including SCIFs, is a strong plus
Hands-on experience standing up SSO or other identity and authentication systems
Familiarity with AI tools in a production environment
Experience at an early-stage startup

Responsibilities

Design, secure, and harden our network, and manage it day to day
Build and deploy IT systems that are reliable on day one and straightforward to scale
Provide hands-on IT support and manage the help desk ticket queue
Automate routine IT tasks with scripts in PowerShell and Python
Identify, triage, and remediate issues using logs and other diagnostic data
Implement CMMC and NIST 800-171 compliance initiatives
Own our database and hardware infrastructure, including day-to-day operations and resiliency
Administer and improve our SSO and identity systems
Deploy and manage internal AI tools
Handle user onboarding and offboarding