IT Specialist

Addiction Recovery Care•Ashland, KY

6d•Onsite

About The Position

Addiction Recovery Care, LLC (ARC) is seeking an IT Specialist to join their growing team. This role is crucial for installing, configuring, maintaining, and troubleshooting the company's software and hardware. The IT Specialist will work in a dynamic team within a Healthcare IT setting, offering opportunities for learning and growth. ARC was recognized as one of the 2024 Best Places to Work in Kentucky and emphasizes a culture of shared purpose, shared goals, and excellence for its clients, patients, and team members. The company is a fast-paced healthcare system focused on addiction treatment and mental health services, offering "The B.E.S.T. of ARC" (Balance, Energy, Safety, Training) to its employees.

Requirements

High School GED
Drivers License
Possess strong knowledge of computers, computer programs and experience as an administrator within these environments.
Ability to work independently with minimal supervision
Ability to prioritize work and work-related responsibilities on a strict deadline.
Must have the ability to interact with staff and persons served/clients in a professional manner.
Ability to coordinate and manage multiple tasks with attention to detail and organization.
Ability to document detailed processes.
Knowledge and competency in problem-solving, stress management, ethics, and team building.
Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
Ability to lift up to 50lbs, climb ladders and work on your feet for the duration of your shift.

Nice To Haves

Computer certifications are preferred
Knowledge of addictions preferred.

Responsibilities

Acts as software and hardware support to the entire enterprise, providing technical assistance to all ARC/Odyssey employees.
Responds to user requests for service and determines the nature and extent of support needed.
Provides support or refers to the appropriate staff member.
Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout the company's operations. Performs hardware/software upgrades to existing computer equipment as needed.
As a member of the IT staff, responds to hardware problem calls on-site or over the phone for users.
Investigates error messages and determines resolution.
Calls software vendors or accesses online technical support to obtain software updates.
Investigates appropriate areas of potential problems and determines resolution.
Acts as an administrator of various systems and platforms used by the company, responsible for creating and maintaining user accounts, password resets, and troubleshooting logins.
Responsible for accurate and efficient networking of company devices, including running cables, connecting and configuring network devices, and setting up routers.
Accountable for ensuring continuity of computer system services for computer users by providing technical expertise, assistance to install computer software products, modify/repair hardware, and troubleshooting PC and network technical problems.
Occasional travel out of town for extended periods of time.
Travel up to 300 miles a day.
Work extended hours with minimal notification.
Other duties as assigned by supervisor.