IT Specialist

LoadUp Technologies • Alpharetta, GA

21d • Onsite

About The Position

We are seeking an experienced IT Specialist to own the day-to-day technology our employees depend on. This role covers end-user computing, office networking and connectivity, and the security controls that protect company and customer data. Reporting to the CTO, you will be the primary point of contact for internal IT support and help establish reliable, secure technology practices as LoadUp continues to grow.

Requirements

• 4+ years of hands-on IT support or systems administration experience, including experience as the primary technology resource for a company with 50+ employees.
• Strong macOS and Google Workspace support skills.
• Practical networking knowledge, including addressing and subnetting, DNS, DHCP, VLANs, basic routing, and wireless troubleshooting.
• Experience with security controls including MFA, SSO, endpoint protection, patch management, disk encryption, and backup and recovery.
• Ability to independently manage IT support priorities and communicate technical issues clearly to non-technical employees.
• Experience supporting an ecommerce business where network or system downtime can directly impact revenue.
• Proactive, ownership-driven approach with a focus on long-term reliability.
• Bachelor's degree in information technology, computer science, or a related field, or five or more years of practical experience in a comparable role.

Nice To Haves

• Experience establishing and managing company cybersecurity protocols.
• Experience with DevOps, platform hosting, or cloud infrastructure monitoring.
• Familiarity with cloud dashboards, alarms, logs, identity permissions, secrets management, and routine configuration or patching.
• Experience with a security awareness training platform.

Responsibilities

• Build, deploy, maintain, and repair employee laptops and desktops, including operating systems, applications, peripherals, and hardware.
• Own employee IT onboarding and offboarding, including hardware, accounts, and access.
• Maintain the office network, including switches, firewalls, wireless access points, network segmentation, address management, and cabling.
• Monitor network and internet performance, including uptime, latency, and bandwidth.
• Manage endpoint security, device enrollment, disk encryption, antivirus and endpoint detection, and operating system and application patching.
• Maintain email and web security controls, including phishing and spam filtering and domain authentication.
• Verify and configure new applications for employees.
• Manage security awareness training and phishing simulations.
• Manage IT vendors, hardware suppliers, internet service providers, and software subscriptions, and provide input for the technology budget.
• Recommend cybersecurity processes and tools to help protect company applications and networks.
• Support and troubleshoot conference room audio/video equipment and conferencing platforms.

Benefits

• Competitive Compensation
• Health & Wellness Coverage
• Generous Paid Time Off
• 401(k) with 5% Company Match
• Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level