IT Specialist

Givelify•Indianapolis, IN

40d•Hybrid

About The Position

You're the front door to IT at Givelify. When a teammate's laptop won't cooperate or a new hire needs to be set up, you're the first responder — triaging tickets, fixing the common stuff fast, and escalating the rest. It's hands-on, high-impact, and the launchpad for a career in IT.

Requirements

0–1 year in help desk, IT support, or an IT internship.
Working knowledge of macOS, Microsoft SharePoint or Google Workspace, and a ticketing tool.
Bachelor's degree in IT, Computer Science, or a related field required.
Dependable — you finish what you start and ask for help before it's late.
Empathy for people, not just tickets — you care about improving how your teammates experience technology at work.
A translator — you explain tech to non-tech people without the jargon.
Humble — you take feedback and run with it.
Proactive — you self-unblock and ask sharp questions.

Nice To Haves

Live in the ticketing/IT Service Management system — log accurately, keep SLAs in view.
Learn our MDM and inventory tools; keep device records clean.
Follow playbooks and flag the gaps so we can fix them.
Communicate clearly and patiently with every end user.
Travel periodically to the office and other globally as needed.
Handle hardware as needed on-site/off-site — including lifting and moving equipment up to 50 lbs and shipping/receiving equipment.

Responsibilities

Own Level 1 ticket resolution — the output that keeps the company running: fast, friendly, first-touch support.
Triage incoming tickets, resolve common issues, and escalate what needs a deeper hand.
Procure, provision (zero-touch where possible), and retire devices across their lifecycle.
Create accounts and manage basic access under defined runbooks.
Set up new hires and contractors on standard tools so day one just works.