IT Specialist - Systems & Automations

Global Medical Virtual Assistants

2d•Remote

About The Position

We're looking for an IT Specialist (System and Automation Team) to join our growing Systems & Automations team. This role is part builder, part problem-solver: you'll take messy manual workflows and turn them into clean, reliable automated systems that serve the entire organization. You won't be working in isolation. You'll be embedded in a sprint-based team that ships real solutions every two weeks, ranging from internal dashboards and reporting pipelines to AI-powered agents and process automation.

Requirements

Google Apps Script / JavaScript: Can write modular scripts, work with triggers, and build web apps.
REST API integration: Can read API docs, authenticate, parse JSON, and handle errors.
No-code/low-code tools: Experience with platforms like Zapier, Make, or native app automations.
AI fluency & Agentic AI: Comfortable using AI tools daily, understands prompting, and can configure or maintain AI agents.
CRM experience: Familiar with CRM platforms and how data flows through them (contacts, pipelines, automations).
Process thinking: Can look at a manual workflow and see the automation opportunity.
Self-directed work style: Comfortable with async communication, managing your own tickets, and shipping without hand-holding.
Willingness to learn fast: You don't need to know everything on day one, but you need to pick things up quickly and independently.

Nice To Haves

Experience with ClickUp (task management, API, custom fields, automations).
Google Sheets (advanced): Understands Sheets as a data layer, not just a spreadsheet.
Experience building reporting dashboards or data visualization.
Understanding of webhooks and event-driven architecture.
Background in HIPAA-compliant environments or healthcare operations.
Familiarity with version control concepts and documentation-first development.
HTML / CSS for building internal UIs.

Responsibilities

Build and maintain automation systems using Google Apps Script as the primary development platform.
Integrate with APIs (ClickUp, Google Workspace, third-party services) to connect systems and move data where it needs to go.
Design and build lightweight web app interfaces (HTML/CSS/JS) for internal tools and dashboards.
Use Google Sheets as a data layer: structured tabs, formulas, and script-driven pipelines.
Translate non-technical requests from Operations, HR, Finance, and Leadership into working automated solutions.
Write clear documentation (SOPs, specs, system registries) so your work outlives you.
Participate in 2-week sprint cycles: grooming, building, testing, shipping, retro.
Maintain and improve existing systems (~20% of your time on maintenance).
Collaborate on AI agent development (ClickUp Super Agents, prompt engineering, automation logic).
Work with no-code/low-code tools to ship fast when full custom builds aren't warranted.