IT Systems Specialist

Sagepoint Energy•Ashwaubenon, WI

2d•Hybrid

About The Position

This role is a primary point of contact for the Sagepoint Energy IT Help Desk, providing frontline technical support and onboarding/offboarding for employees' company-wide, while also supporting the design, implementation, and maintenance of secure and reliable network infrastructure across all production facilities, pipelines, cloud environments, and corporate locations, under the direction of the Sr. IT Systems Specialist. The IT Systems Specialist helps ensure connectivity for critical control systems (SCADA, PLCs, routers, servers, switches, plant monitoring), business systems, and executes day-to-day network operations and maintenance across corporate and facility locations. Sagepoint Energy embodies core values of dependability, excellence, and integrity.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) is required.
3+ years required of professional experience as a Network Engineer or similar role, preferably within the energy, utilities, or industrial sector.
Experience with routing, switching, VLAN design/configuration/troubleshooting, VPNs, and wireless network design/configuration/deployment required.
Knowledge of cloud networking (Azure/Meraki) required.
Valid driver's license and ability to travel to facility locations, and to provide after-hours/on-call support, as needed is required.

Nice To Haves

5+ years preferred of professional experience as a Network Engineer or similar role, preferably within the energy, utilities, or industrial sector.
Familiarity with SCADA networking, OT/IT segmentation, and ICS cybersecurity best practices preferred.

Responsibilities

Serve as a primary point of contact for employee IT support requests via phone, email, and the help desk ticketing system (Zoho Desk), handling Level 1 (low-level/non-urgent) and Level 2 (access requests/potential delay) issues directly and escalating Level 3 (production-impacting) and Level 4 (safety/security or network/facility outage) issues to the Sr. IT Systems Specialist per company urgency-level guidelines.
Triage, prioritize, and track support tickets by urgency level to ensure timely resolution within target response times, escalating to the Sr. IT Systems Specialist when needed.
Provide hands-on and remote support for desktops, laptops, mobile devices, printers, and peripherals across corporate and facility locations.
Manage new-hire onboarding and employee offboarding, including setting up and decommissioning user accounts, hardware, and software in accordance with company procedures.
Maintain accurate records of support requests, resolutions, and recurring issues to identify trends and improvement opportunities.
Administer Microsoft 365, Entra ID, and MDM (Miradore) accounts and devices within assigned roles/permissions, including provisioning, configuration, and lifecycle management.
Configure, deploy, and support VLANs, LAN, WAN, VPN, and wireless solutions across all company network needs, following architecture and standards set by the Sr. IT Systems Specialist.
Collaborate with plant operations to support resilient and secure networking for facility systems (SCADA, DCS, PLCs, network equipment, and instrumentation).
Support integration of OT (Operational Technology) and IT systems, applying segmentation (including VLAN-based segmentation) and security best practices.
Monitor, troubleshoot, and help optimize performance of routers, switches, firewalls, VLANs, and wireless infrastructure at all company locations.
Identify and escalate risks, bottlenecks, and areas for improvement in network security, performance, and resilience to the Sr. IT Systems Specialist.
Perform regular backups, patching, firmware upgrades, documentation updates, and preventative maintenance of IT/OT systems.
Help implement and maintain firewalls, intrusion detection/notification, and access controls to protect critical energy infrastructure.
Assist with vulnerability assessments and participate in incident response under the direction of the Sr. IT Systems Specialist.
Work closely with IT, Automation, plant engineering, and external vendors to support network requirements for new sites and expansions.
Respond to Level 3 (production-impacting) and Level 4 (safety/security or network/facility outage) network issues across offices, plants, and remote monitoring systems, providing rapid diagnosis and escalating to the Sr. IT Systems Specialist as needed.
Maintain network diagrams, standard operating procedures, and disaster recovery documentation.
Support and administer other 3rd party IT/OT software and platforms used across the organization, escalating complex issues to the Sr. IT Systems Specialist as needed.
Travel to production facilities, plants, and other company locations as needed to support network, infrastructure, and help desk needs.
Provide after-hours and on-call support for critical network, security, and system issues on a rotating basis.