IT Specialist – Refinery Applications Support

Parkland Corporation•Burnaby, BC

60d•Hybrid

About The Position

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience. Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: Position will be responsible for providing daily support, maintenance and enhancement of software applications used in refinery operations. This role is crucial for ensuring that the technology supporting the refinery processes is efficient, reliable, and aligned with the business objectives. The position involves close collaboration within other IT groups, corporate personnel, 3rd party vendors, engineering, and operations teams to ensure that all applications are functioning optimally, build continuous improvements and meeting the needs of the refinery. Will provide support of critical production systems, 7x24, to ensure continuous system availability.

Requirements

3+ years of relevant technical experience with application support.
Experience in the oil and gas industry, particularly in refinery operations, is highly preferred.
Effective analytical and complex problem-solving skills.
Ability to work under pressure and prioritize and handle multiple tasks and projects concurrently, managing time and schedule to meet appropriate deadlines.
Strong organizational and time management skills.
Customer-focused with a commitment to service excellence.
Adaptability and willingness to learn new technologies and processes.
Strong interpersonal skills for communication with a diversified user community and outside vendors.
Excellent verbal and written communication skills, with the ability to communicate complex technical issues to non-technical stakeholders.
Ability to identify an issue, analyze and research problems, and formulate a solution
Available for 24 x 7 support as needed
Ability to take direction from supervisor and work in a team environment.
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

Nice To Haves

Strong understanding of refinery processes and the software applications that support them
Experience supporting refinery applications including LIMS, process historians, yield accounting, maintenance planning, turnaround planning
Basic knowledge of petroleum operations and industry terminology
Working knowledge of networks and Microsoft Windows
Relational Databases, such as SQL or Oracle and PL/SQL
Linux, Unix, or QNX
MS Office Products

Responsibilities

Configure, implement and maintain critical refinery applications
Collect, interpret and document requirements to develop new or modify existing solutions.
Develop and implement automation system changes and enhancements.
Provide support of critical production automation systems, 7 days-a-week, 24 hours a day, to ensure continuous availability.
Perform research and maintenance activity, including vendor coordination to ensure that expected service levels and objectives are met.
Maintain broad understanding of information technology and business processes in order to assess impact and prioritize activities.
Responsible for solving difficult to complex technical issues.
Expected to continually expand scope of knowledge.
Expected to work effectively with other I/S disciplines and operations team members, and bridge gaps as necessary.