IT Specialist (Operating Systems)

Transportation Security Administration•Herndon, VA

About The Position

The IT Specialist (Operating Systems) works in the Information Technology Division of the Transportation Security Administration (TSA), Department of Homeland Security, in either the Enterprise Support branch or the Security Engineering branch. The position supports IT infrastructure operations, engineering, and systems projects, including deployment of operational technical environments and support for system capabilities, patches, upgrades, and releases. It performs technical analysis and reviews of information systems across design, development, implementation, approval, and periodic evaluation, and provides operational systems support with minimal supervision. The role leads support functions and incorporates IT security and cybersecurity requirements, technologies, and processes into engineering work to help protect IT infrastructure. It coordinates with internal and external organizational offices and agencies, and performs IT asset management and inventory, including cost-benefit, economic, and risk analysis. In the Enterprise Support branch, the role supports technology for the TSA Freedom Center and Continuity of Operations facility, helping maintain mission-critical 24x7x365 Watch Floor operations and coordinating with government interagency partners to maintain IT and audiovisual systems. The position contributes to the full system lifecycle, including planning, procurement, deployment, and maintenance. Duties are described at the full-performance SV-I band level.

Requirements

U.S. citizenship or U.S. national status.
Must have reached age 18 at the time of application.
Must complete a favorable background investigation.
Selective Service registration is required.
Must obtain and maintain a Secret Clearance.
Must possess FAC COR Level II certification or obtain it within 18 months of appointment.
IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving competencies.
For the SV-H band: one year of specialized experience at the SV-G band or GS-11 level in federal service, or equivalent private-sector experience. Specialized experience includes supporting deployment and configuration of IT systems, applications, or infrastructure services; monitoring backup and recovery operations and helping address recurring job failures; and collaborating with technical teams, vendors, or program offices to resolve system or service integration or performance issues.
For the SV-I band: one year of specialized experience at the SV-H band or GS-12 level in federal service, or equivalent private-sector experience. Specialized experience includes leading and supporting installation, configuration, testing, maintenance, patching, upgrading, and release of enterprise IT systems and services; contributing to technical projects involving Microsoft-based and UNIX/Linux environments, databases, storage, backup and recovery, mobile device management, and data-center infrastructure; documenting and presenting recommendations on IT system technical and functional requirements; and creating reports and dashboards from requirements, business rules, and reporting criteria.
SV-I band applicants must also demonstrate technical competence and information management competencies.
Qualifications must be met no later than the vacancy announcement closing date.

Responsibilities

Support IT infrastructure operations, engineering, and systems projects, including installation of new operational technical environments and engineering support for systems capabilities, patches, upgrades, and releases.
Perform technical analysis and reviews of information systems covering design, development, implementation, approval, and periodic evaluation.
Provide operational systems to TSA with minimal supervision.
Lead support functions and integrate IT security and cybersecurity requirements, technologies, and processes into engineering projects and activities.
Collaborate with internal and external organizational offices and agencies to support and maintain the operational environment.
Manage and inventory IT resources, and evaluate cost-benefit, economic, and risk considerations in decision-making.
Support the full system lifecycle, including planning, analyzing, developing, implementing, maintaining, testing, and enhancing enterprise-wide information systems.
Support technology services for the TSA Freedom Center and TSA Continuity of Operations facility, helping maintain mission-critical 24x7x365 Watch Floor operations.
Work with government interagency partners to maintain IT and audiovisual systems.
Participate in planning, procurement, deployment, and maintenance of TSA information systems.