IT Specialist (Network Services)

Defense Information Systems Agency•Joint Base Anacostia-Bolling, DC

12d

About The Position

This position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is with DISA White House Communications Agency at Joint Base Anacostia-Bolling, District of Columbia, and is an Excepted Service position in the Cyber Excepted Service (CES) personnel system. The position does not confer eligibility for conversion to the Competitive Service. The incumbent directs, coordinates, and manages daily enterprise IT operations center activities, executive-level communications, and current organizational operations. The role coordinates troubleshooting across network engineering, cybersecurity service providers, and external mission partners to restore degraded services rapidly. It assesses the operational impact of technical IT data, network events, and cyber threats on mission readiness, and communicates technical and cybersecurity information in plain language to nontechnical commanders and decision-makers. The incumbent also develops, reviews, and refines Operations Center SOPs, TTPs, and battle drills to align with agency-wide IT frameworks. This is a Top Secret/SCI position with Yankee White Presidential Support Duty access requirements. The position is subject to drug testing and 24/7 recall or on-call requirements, and may require alternative or shift work outside scheduled duty hours. Telework availability depends on mission requirements and supervisory determination. Moving costs may be paid, and recruitment, relocation, or retention incentives may be authorized.

Requirements

U.S. citizenship.
Favorable suitability review and security clearance; eligibility for DoD Top Secret clearance with SCI access based on a Single Scope Background Investigation, and approval for Presidential Support Duty, Yankee White Category II at minimum.
Meet basic competencies in attention to detail, customer service, oral communication, and problem solving as described in the posting.
At least one year of qualifying experience equivalent to the next lower federal grade level, demonstrating the competencies needed for success at GG-13.
Experience designing, operating, or troubleshooting global enterprise network infrastructures by analyzing routing protocols, transport-layer services, cloud-based architectures, and server-to-endpoint interdependencies.
Complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months.
Maintain security eligibility; failure to do so may result in termination.
Males born after December 31, 1959, must be registered with Selective Service or exempt.
Qualifications must be met within 30 days after the announcement closing date.
The position has no substitution of education for qualifying experience at the GG-13 grade level.

Responsibilities

Direct, coordinate, and manage daily enterprise IT operations center activities, executive-level communications, and current organizational operations.
Coordinate cross-functional troubleshooting among network engineering, cybersecurity service providers, and external mission partners to restore degraded services rapidly.
Synthesize technical IT data into operational impact assessments and evaluate network events and cyber threats for their effects on mission readiness.
Translate technical IT and cybersecurity metrics into plain-language operational terms for nontechnical commanders and decision-makers.
Develop, review, and refine Operations Center Standard Operating Procedures, Tactics, Techniques, and Procedures, and battle drills to align with agency-wide IT frameworks.