IT Specialist II

Maven Group Solutions•McLean, VA

6h•$54,090 - $84,445

About The Position

Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions. An IT Specialist II who thrives on ensuring technology is optimized for citizen experience and operation efficiencies.

Requirements

Competency in computer systems and capabilities.
Competency in system design and analysis procedures.
Competency in using ticket and inventory systems.
Ability to prepare clear and accurate reports.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective working relationships.
Strong customer service skills.
Associate’s degree in computer science or college-level coursework that includes 15 computer science credits OR Two (2) or more years of experience in computer or network support, programming or analysis, or database administration.

Responsibilities

Assembly, installation, and configuration of computer hardware and software.
Providing instruction to users on operation of computer hardware and software.
Providing initial diagnosis of computer hardware and software issues.
Removing viruses and malware from infected computers.
Maintaining computer inventory, ticket system, and complies with change management procedures.
Referring major hardware and software issues to higher-level technicians.
Checking system and application logs and observing system functions to verify correct operations and troubleshoot issues.
Coordinating warranty repairs with hardware manufacturers.
Debugging and testing computer hardware and software.
Replacing or reinstalling defective, outdated, or inadequate software packages.
May assist with annual computer hardware inventory and hardware lifecycle tasks.
Performing related duties as required.