IT Specialist/Desktop Support

Connection • Detroit, MI

9d • Onsite

About The Position

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.

Requirements

• 3+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience supporting Windows 10/11 environments.
• Strong Microsoft 365 troubleshooting experience.
• Excellent hardware and software troubleshooting skills.
• Security-minded approach with cybersecurity awareness.
• Outstanding customer service and communication skills.
• Ability to work independently with minimal supervision.

Nice To Haves

• Active Directory and/or Microsoft Entra ID experience.
• Exchange Online administration.
• Basic networking knowledge.
• Experience supporting a HIPAA-regulated environment.
• PowerShell familiarity.

Responsibilities

• Serve as the primary point of contact for end-user technical support requests.
• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
• Perform onboarding and offboarding tasks, including user account administration and password resets.
• Assist with Microsoft 365 administration, mailbox access, and group memberships.
• Coordinate hardware repairs with vendors and maintain accurate inventory records.
• Follow security best practices and support compliance within a HIPAA-regulated environment.
• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed