IT Specialist (Customer Support)

Missile Defense Agency • Redstone Arsenal, AL

7d • Onsite

About The Position

This position is part of the Department of War, Missile Defense Agency. The incumbent serves as the on-site representative for the Agency’s CIO and leads Unified Communications (UC) efforts. At the NH-2210-4 broadband level, the role oversees the fielding of sustainable, timely, cost-effective, reliable, and compliant UC systems and services. The specialist serves as a subject matter expert for video teleconferencing, video distribution, collaboration, cable infrastructure, and mobile and wired telephony supporting classified and unclassified missions. The role also manages concurrent JWICS enterprise initiatives and ensures end-to-end delivery, integration, and alignment with mission requirements.

The position is a Direct Hire Authority solicitation for the competitive service and is designated a Critical Acquisition Position. It is full-time, has a Maxi Flex tour of duty, and is not telework eligible. The incumbent must obtain and maintain a Top Secret/Sensitive Compartmented Information clearance, complete mandatory Back-to-Basics certification within 60 months of entry, earn 80 Continuous Learning Points every 24 months, and sign a written agreement to remain in Federal Service in the position for at least three years. The position requires a financial disclosure and is subject to initial and random drug testing.

Requirements

• Must be a U.S. citizen.
• Must have one year of specialized experience equivalent to the NH-03/GS-13 level in Federal service and meet at least three of the four listed experience areas: proficiency deploying and utilizing Unified Communications systems and infrastructures; experience with Unified Communications information technology, principles, concepts, and policies; experience with contracting, budget, project, and customer relations management processes and procedures; and experience with JWICS service delivery processes.
• IT-related experience demonstrating the required competencies, including attention to detail, customer service, decision-making, information management, interpersonal skills, oral communication, problem solving, reasoning, teamwork, and technical competence.
• Must meet the Individual Occupational Requirements for the 2210 series and the applicable competency proficiency levels.
• Must be suitable for Federal employment, as determined by a background investigation.
• Must be able to obtain and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.
• Must complete mandatory Back-to-Basics certification within 60 months of entry into the position and acquire 80 Continuous Learning Points every 24 months.
• Must sign a written tenure agreement to remain in Federal Service in the Critical Acquisition Position for a minimum of three years.
• Males born after December 31, 1959, must be registered for Selective Service or be exempt.
• Must successfully complete an initial drug screening and may be subject to random drug testing.
• May be required to successfully complete a probationary period.
• Must submit a financial disclosure.
• Education cannot substitute for specialized experience at this grade level.

Responsibilities

• Lead and oversee fielding of sustainable, timely, cost-effective, reliable, and compliant Unified Communications systems and services.
• Serve as subject matter expert for video teleconferencing, video distribution, collaboration, cable infrastructure, mobile telephony, and wired telephony supporting classified and unclassified mission requirements.
• Develop strategies and briefings that are easy to understand, execute, and support mission execution.
• Collaborate with senior leaders to address complex issues and problems across the Missile Defense Agency.
• Provide expert advice to management, customers, and colleagues on difficult problems; conduct special studies; oversee contracts; and propose options and alternatives to support decision-making.
• Serve as JWICS project manager and provide comprehensive oversight and project management for multiple concurrent JWICS enterprise initiatives, ensuring end-to-end delivery, integration, and alignment with mission requirements.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on the type of position and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed