IT Specialist (Customer Support)
About The Position
This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance and security, information management, and IT customer support services for FSIS. The IT Specialist serves as a technical expert for wearable enterprise hardware solutions, evaluates hardware performance, manages deployment profiles, and oversees the lifecycle and security of enterprise mobile devices. The role also supports computers, office automation software, telecommunications and network infrastructure, video teleconferencing environments, Active Directory, and customer support workflows. It contributes to policy development, technical knowledge resources, and identifying technology trends and training needs.
Requirements
- Have one year of specialized experience equivalent to the GS-12 grade level in the federal government.
- Demonstrate experience engineering and troubleshooting enterprise Wi-Fi, Bluetooth, VPN, authentication, or secure connectivity.
- Have experience in telecommunication services or 5G wireless.
- Have experience with Active Directory, managing IT support tickets, or customer support services.
- Have experience with Microsoft OS and Microsoft 365 apps and support.
- Have experience supporting Dell or HP laptops and printers.
- Meet the 2210 series Individual Occupational Requirements, assessed through resume review and a passing USAHire assessment or review of specified competencies.
- Be a U.S. citizen or U.S. national.
- Males born after December 31, 1959, must be registered with Selective Service or exempt.
- Pass a background investigation and/or fingerprint check.
- Successfully pass the E-Verify employment verification check.
- Complete a one-year probationary period unless previously served.
- Use direct deposit for federal payments.
- Provide accurate statements and responses in the resume or application; selected candidates may need to complete Declaration for Federal Employment (OF-306).
Responsibilities
- Serve as the primary technical expert for wearable enterprise hardware solutions.
- Evaluate hardware performance and manage deployment profiles.
- Manage the full lifecycle and security of enterprise mobile devices.
- Install, image, configure, test, and maintain personal computers and office automation software.
- Assist senior leaders in policy development.
- Support telecommunications and network infrastructure.
- Coordinate and maintain video teleconferencing environments.
- Modify system settings and operating system parameters.
- Manage Tier 1 through Tier 3 customer support workflows.
- Build and maintain an enterprise technical knowledge base.
- Identify systemic trend lines and training gaps.
- Manage and configure Active Directory objects.
- Resolve specialized system access and utility operations.
Benefits
- Creditable Service for Annual Leave Accrual may be available to selectees.
- Public Service Loan Forgiveness Program.
- Federal employee benefits package for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
