IT Specialist/AI Tech

Connection•Downers Grove, IL

5d•Onsite

About The Position

Connection has a fantastic opportunity through our Technical Staffing division for an IT Specialist supporting our client in Downers Grove, IL. This is an excellent opportunity to join a growing organization offering competitive contractor benefits with the potential to convert to a full-time employee. Once hired permanently, employees receive an excellent benefits package including 3 weeks of paid PTO, tuition reimbursement, 401(k), comprehensive medical, dental, and vision coverage, and outstanding career growth opportunities. This is an onsite position located in Downers Grove, IL (60515) working Monday through Friday, 8:00 AM – 5:00 PM. There is no travel required.

Requirements

3+ years of IT support, desktop support, or help desk experience.
Experience supporting Active Directory and Microsoft 365 / Office 365 environments.
Strong troubleshooting and customer service skills.
Excellent verbal and written communication abilities.
Ability to multitask and follow established processes.
Interest in learning and growing within Artificial Intelligence technologies.
Experience using AI tools such as Copilot, ChatGPT, Gemini, or similar platforms.
Self-motivated with a willingness to learn new technologies.

Nice To Haves

Exposure to AI agents, chatbots, prompt engineering, or AI automation is highly preferred.
Experience creating or experimenting with AI agents or AI workflows.
Familiarity with AI image generation, AI bots, or business automation tools.
Previous experience working in a Windows desktop support environment.

Responsibilities

Utilize and explore AI platforms such as Microsoft Copilot, ChatGPT, Gemini, or similar generative AI tools.
Assist with AI initiatives and process improvements across the organization.
Help develop, configure, or test AI agents or AI-powered workflows.
Support experimentation with AI chatbots, automation, AI-generated content, and related technologies.
Stay current on emerging AI trends and recommend new opportunities for improving business processes.
Collaborate with internal teams to identify practical AI use cases.
Provide desktop and end-user support by resolving service desk tickets.
Configure and deploy desktop and laptop computers.
Create, modify, and maintain Active Directory user accounts and permissions.
Support Microsoft 365 / Office 365 users.
Troubleshoot desktop hardware, software, printers, and peripheral devices.
Perform PC inventory management, asset tracking, shipping, and receiving of equipment.
Follow documented procedures while managing multiple priorities.
Assist with general desktop support projects as needed.
Maintain excellent customer service and communication with end users.